Ticket Contract & Supplemental Terms & Conditions
Subject To Change At Any Time Without Notice – Last Revised (June 10, 2019)
The following Terms and Conditions (“Terms”) for ShipRocked 2020 (“Cruise”), as well as the the terms and conditions described in the CCL Ticket Contract (“Ticket Contract”) contain important contractual terms, conditions, and limitations on your rights, and constitute a legal binding contract between you and ShipRocked, LLC and ASK4 Entertainment, LLC (collectively referred to herein as “ShipRocked” or “SR″), as well as Carnival Cruise Lines (referred to herein as “CCL”), or their respective officers, directors, employees, agents and contractors (collectively referred to herein as the “Released Parties”), with respect to the Cruise. All guests must read, agree to and accept these Terms BEFORE booking their stateroom for the Cruise, and retain them for future reference.
All references to “Guest” shall have the same meaning as “Passenger” for purposes of these Terms and shall include each person listed on a Cruise Ticket Contract and each person, other than SR and CCL personnel, and performing artists and artist personnel, who embarks on the Cruise or attends any Cruise or Cruise related event, whether or not listed on a Cruise Ticket Contract. By purchasing or accepting the Ticket Contract for SR, you represent to and for the benefit of SR and CCL that you are authorized by all Guests named in your reservation group, including each minor, if any, to accept and agree on behalf of each such Guest to be bound by all the Terms herein and of the Ticket Contract. Each Guest’s reservation for SR, acceptance and/or use of the Ticket Contract, embarkation on the Cruise, and attendance at any Cruise event constitute the acceptance of and agreement to this Contract, including each and all of the Terms herein and of the Ticket Contract.
Acceptance & Agreement to Carnival Cruise Line Ticket Contract
Carnival Cruise Line Ticket Contract: https://www.carnival.com/about-carnival/legal-notice/ticket-contract.aspx
By making this reservation, or by acceptance and/or use of the Ticket Contract, the person named thereon as Guests, each passenger and guest on the same reservation, acknowledges he or she has read, and understands each and every term, condition, and provision of the Ticket Contract and agrees to be bound thereby. In addition, by making this reservation or by the acceptance and/or use of the Ticket Contract by the persons named as Guests, it shall be deemed to bear acceptance and agreement by each and every person to all the additional Terms and Conditions set forth herein.
Guest acknowledges and expressly agrees SR (and its affiliates) are acting solely in their capacity as tour operators, brokers and independent contractors arranging this cruise and that SR has no right or ability to control or direct the operational or navigational activities of the vessel or crew in any manner whatsoever whether aboard the ship or ashore including without limitation persons furnishing services to the vessel or to the guests including shoreside excursions, personnel, or contractors, embarkation and disembarkation to and from the vessel, the condition of the vessel and its equipment.
All rights, defenses, disclaimers and limitations of liability set forth herein shall inure to the benefit of SR, and all concessionaires, independent contractors or other providers of any services or facilities in connection with or incident to the Guest’s cruise, as well as any of their affiliated or related companies, parents, subsidiaries, successors, assigns or fictitiously named entities; and all suppliers, shipbuilders, component part manufacturers; and their owners, operators, managers, charterers, agents, pilots, officers, crew, employees and vessels. Neither SR, nor any of its employees have any authority to change, modify, alter or suspend any of the provisions of the Contract between the Guest and CCL which shall govern the relationship between Guest and CCL exclusively.
Nature Of The Cruise
ShipRocked is a special event cruise featuring multiple performing musicians. Nothing contained herein is intended to be, nor shall it be construed as a right or guarantee to specifically attend any particular concert on any particular date to be performed by any particular artist. SR and Guest agree that Guest is purchasing passage on board a specific vessel during a specific period of time during which time it is anticipated that headline musicians will perform multiple concerts on board the vessel during the Cruise. Included in such purchase price, but ancillary thereto, is an entertainment package pursuant to which several artists will perform at a time or times during the Cruise which times will be announced prior to sailing and/or during the Cruise. While every effort is made by SR to avoid conflicting events and performances, SR cannot guarantee that any Guest will be able to attend every performance aboard the Cruise. It is also anticipated individual musicians will attend publicity and promotional events during the Cruise while on board to provide Guests an opportunity to meet the musicians in person. However, SR can make no guarantee that any guest will in fact be able to meet any of the musicians in person during the Cruise or during any shore excursion.
Includes all Cruise talent/entertainment related fees, your accommodations on-board the ship, all meals in the main dining room(s) and buffet, other casual dining throughout the day, non-carbonated beverages (coffee, tea, juices, etc), 24-hour room service (surcharge may apply to some items), use of the ship’s pools, health and fitness centers.
Your cruise fare does not include government fees and taxes, on board service gratuities for shipboard staff, fuel surcharges, transportation to/from ship, shore excursions, sightseeing or meals ashore, meals in any specialty or à la carte restaurants, laundry, wine, beer, liquors, cocktails, soda, mineral water, medical expenses, spa, beauty salon, casino gaming, onboard shopping, or any other items of a personal nature.
You are obligated for the full cruise fare and fees of the occupancy level of your stateroom selected during the reservation process, even if you do not provide additional guest information at that time.
All prices are per person, and subject to change, and are based on availability.
Additional Service Fees & Pre-Paid Gratuities
Mandatory non-refundable government taxes and fees, and on board service gratuities for shipboard staff totaling $275.00 (USD) will be charged with the balance due on your cabin. These charges are in addition to the Cruise fare and may include, but are not limited to, passenger facility charges, security surcharges, international passenger departure or arrival tax, customs user fee, immigration fee and agricultural inspection fee, reservation ticketing fees.
The guest who places a reservation for a cabin onboard ShipRocked will be considered that cabin’s “Lead Guest” and is the “owner” of that reservation.
The Lead Guest is ultimately responsible for making sure that all deposits and reservation payments are kept current by all guests on the reservation who have been assigned financial responsibility. Financial default of any guests on the reservation become the responsibility of the Lead Guest to resolve, or be subject to increased occupancy fees and/or cancellation.
During the reservation process Lead Guests may choose to pay the entirety of their reservation, or assign financial responsibility (split the required deposits and payments) to any of the other guests sharing the cabin.
Any guests with financial responsibility for a reservation must provide the appropriate deposits AND comply with payment deadlines based on the date that the reservation was booked.
If the Lead Guest is paying for the entire cabin, he or she is responsible for the required deposits, full cruise fare and fees for the number of guests selected for the cabin reservation, even if additional guest information is not provided.
If the Lead Guest makes initial reservation deposits on behalf of other guests in the cabin using multiple credit cards, the Lead Guest must have the credit card number, expiration date, card verification code (CVV number), card holder name and billing address for each paying guest. Following initial deposit payments, each guest with financial responsibility will be able to make their own payments via their personal ASK4 Reservations Profiles.
Pricing & Payment Schedule
SR reserves the right to increase published prices without notice. In the event of an increase, only new reservations will be affected. Any reservations made prior to the fare increase will be protected at the rate they booked and fully deposited at. Payment for the Cruise shall be made in US Dollars. ALL DEPOSITS AND PAYMENTS ARE NON-REFUNDABLE.
ShipRocked accepts reservations and payments according to two schedules. The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent payment dates.
Pay In Full
You may pay in full at the time of booking. No additional payments will be needed, unless you later modify your reservation by upgrading/changing your stateroom or by adding additional cabinmates, or add on additional cruise related activities offered solely by SR.
Reservations made through May 1, 2019 which are paid in full within 72 hours of booking will receive up to a 5% discount off of the stateroom fare. The discount amount will be applied as an onboard credit to your reservation within 10-14 business days from the date of full payment. Your credit will be available for use onboard the cruise, and will appear on your shipboard account by the 2nd day of sailing. The Paid In Full Discount will only apply if the entire stateroom is paid in full.
Monthly Payment Plan
- $300 per person deposit is due at the time of booking for all Interior, Ocean View, and Balcony Staterooms ($600 deposit due for Single occupancy bookings)
- $500 per person deposit is due at the time of booking for Suites ($1,000 deposit due for Single occupancy bookings)
Following your initial deposit, your remaining cabin balance will be split into equal monthly installment payments, and automatically processed on the first of each month. The final balance is due no later than November 1, 2019.
Please Note: If the total deposit amount required for your reservation (based on your stateroom’s occupancy level) has not been paid in full within 24-hours of booking, ASK4 reserves the right to discard and refund that reservation in its entirety.
New reservations made after November 1, 2019
A minimum 50% deposit is required, and the full remaining balance must be paid within 30 days of the booking, or by no later than January 1, 2019, whichever comes first.
New reservations made after January 1, 2020
Must be paid in full at the time of the reservation.
All installment payments will be automatically charged to the credit card you have on file in your ASK4 Reservations account. If you need to make any changes to your payment plan dates, or credit card, please contact ASK4 prior to your due date.
All cabin deposits are based on a minimum of double occupancy. Single guests are responsible for the full double-occupancy rate of their cabin. Single guests will receive a discount of $199 off of the second cruise fare. In all cases, single guests will only be charged one add-on fee of $275 for taxes, fees and gratuities.
Children 12 years old or younger (at the time of sailing), booked in staterooms as the 3rd or 4th guests, with 2 full-fare adults based on double occupancy rate, may sail for only taxes and fees ($275.00). If a child under 12 is booked as the 2nd guest in the cabin, the full 2nd adult fare still applies, plus taxes and fees.
Guests making their reservations online, will need to book their staterooms at the total occupancy level for all guests, including children. For instance, if 2 adults and 2 children will occupy the cabin, then a Quad cabin must be booked. Upon completion of the online reservation, guests must contact ASK4 Reservations, by calling 888-402-ASK4 (2754), or by emailing email@example.com in order to have their child rates adjusted, and the adult rate adjusted based on the double occupancy rate.
Late Payment Fees
Late Fees will be applied per guest for each cabin that does not remit payment by the required payment due dates. Should any of your automatic payments be declined or returned by your bank you will have up to 10 business days to resolve the issue. After 10 business days, ASK4 will automatically charge delinquent accounts an Administrative Late Fee of $25. This fee will be added to your outstanding payment amount. Payments received will be applied first to cover the administrative fee, then the remaining amount of the payment will be applied to your reservation balance.
The 10-day grace period is for payments that are due on the first of the monthly only. If you request to change your payment due date, and that payment is declined or returned by your bank, you will have 24 hours to resolve this issue or a $25.00 late fee will be applied to your account.
If you miss two or more consecutive payments, your reservation is subject to cancellation without refund.
For all reservations made prior to January 1, 2020, where payment in full has not been received by 11:59p-ET on January 1, 2020 SR reserves the right to consider that reservation cancelled, and to charge the applicable cancellation penalties.
Additional Payment Info
Prices are subject to change and to availability. All rates are per person. Add $275 per person for government taxes, port charges, ticketing fees, and pre-paid service gratuities for shipboard staff.
We accept most major credit cards including Visa, Mastercard, American Express and Discover. We will also accept payment by check, only when prior arrangements have been made and when submitted by mail or overnight courier.
We only accept third party credit card payments (from a person not attending the cruise) when a Third Party Credit Card Authorization Form is signed by the card holder. If you are paying with a Third Party Credit Card, please click this link to complete our credit card authorization form. Please return to us within 48 hours of booking. CLICK HERE to download and complete a Third Party Credit Card Authorization Form.
Name Changes, Transfers & Fees
The Lead Guest is solely responsible for initiating or authorizing changes to the reservation, and must agree in writing to any changes made to the reservation, and must submit all requested changes using our Name Change form by clicking here.
NAME and CABIN NUMBER changes can be made up until 30 days prior to sailing (if allowed by the cruise line), and will be assessed the following administrative fees per change:
- $50.00 for name and cabin changes – through Line-Up Guarantee cancellation period - Deadline: Monday, June 24th at 5:00-PM ET.
- $75.00 for name and cabin changes end of Line-Up Guarantee cancellation period (see below) through final payment date of November 1, 2019
- $150.00 for name and cabin changes through 30 days before sailing: January 1, 2020
- $250.00 for name and changes – January 2, 2020 through January 24, 2020
- $350.00 for any changes made within one week of sailing (upon approval by the cruise line).
Unnamed Guests: You will have until November 1, 2019 to provide us with the names and contact information for any unnamed guests added to your reservation at the time of booking. Names provided after this date will incur a name change fee, based on the above schedule.
You are obligated for the full cruise fare and fees of the occupancy level of your stateroom selected during the reservation process, even if you do not provide additional guest information to us.
The Lead Guest is not allowed to change their name within the reservation. At least one original and/or lead guest name must remain on the reservation. If all original guests cancel, this is considered a full cancellation without refund, and name changes will not be allowed.
In all cases of name changes, the NEW guest must make full payment. Once that payment has been made, then the applicable amounts paid by the ORIGINAL guest will be refunded directly to the original guest, less the cost of the name change fee.
All Name Change requests must be submitted in writing via the form below:
Guest Name Change Request Form: shiprocked.com/name-change
The date that such notice of change is received via these forms will determine the applicable fees per the above schedule. No exceptions will be made.
Please Note: Your cabin number is subject to change without notice at the discretion of SR or the cruise line.
VIP package purchases are non-refundable, and non-transferrable (except for name changes within Platinum VIP Suites).
Line-up Guarantee: All deposits and payments, including waitlist reservations, made prior to our initial artist lineup announcement are refundable (less a $50 per person administrative fee) for up to 14-days only, following the date of our initial artist lineup - Deadline: Monday, June 24th at 5:00-PM ET. All cancellation and refund requests must be submitted in writing by using our Cancellation Request Form: shiprocked.com/cancel
ALL RESERVATIONS DEPOSITS AND PAYMENTS MADE AFTER OUR INITIAL LINEUP ANNOUNCEMENT ARE NON-REFUNDABLE
Due to the unique nature of our event, any and all cabin reservation cancellations, VIP Package purchases, pre-party purchases, ShipRocked offered shore excursions, and the additional taxes/fees/gratuities amount of $275/pp, are non-refundable for any amount or any reason, and cancellation forfeits all payments. There is NO exceptions to our cancellation policy. We strongly recommend the purchase of travel insurance.
All cancellation requests must be submitted in writing by using our Cancellation Request Form: shiprocked.com/cancel
The date that such notice of cancellation is received via this form will determine the applicable fees per the above schedule. No exceptions will be made.
Please Note: Although travel insurance is offered to guests during the reservation process, all travel insurance policy sales and payments are made directly with Travel Guard and are non-refundable. To review insurance policy benefits, terms and conditions, please contact Travel Guard directly at 800-826-4919.
Because of the nature and uniqueness of this event, we have strict cancellation policies. All deposits and payments are non-refundable, regardless of the reason. SR highly recommends the purchase of travel insurance from Travel Guard to protect you against financial loss due non-refundable costs and fees due to unexpected cancellations and travel emergencies.
Although travel insurance is offered to guests during the reservation process, all travel insurance policy sales and payments are made directly with Travel Guard and are non-refundable. You will need to contact Travel Guard directly with any insurance questions. If your trip costs change or increase after purchase (due to a cabin category change, for example), you will need to contact Travel Guard to update your policy coverage. Failure to do so may result in loss of coverage. To review policy benefits, terms and conditions, or to submit a claim, please contact Travel Guard directly at 800-826-4919.
There will be no refunds given for those who do not board the ship on time, unused tickets, or after the Cruise has occurred. If a flight or other delay for any reason prevents you from joining the cruise by the boarding time on the departure date, you will be considered a no-show, and we cannot provide a full or partial refund or credit toward a future cruise. Please note that your decision not to travel due to State Department advisories or fear of travel will constitute cancellation by you. No refund or credit will be given for any unused features or early departures for any reason.
Please note the cancellation provisions of these Terms apply to the Cruise, regardless of any representations made by CCL, whether in its passenger contract terms or elsewhere. All rights granted to passengers in the Ticket Contract relating to the payment or refund of cruise fare and to cancellations by passengers shall not be operative.
Cancellation by Performing Artist
SR has entered into an agreement with each performing artist on the Cruise to be present on board the Cruise and to perform in accordance with terms specified therein. However, neither SR nor CCL shall be liable or responsible for failure of any artist or musician to appear on board or to perform under its agreement. Further, neither SR nor CCL shall be liable or responsible for any loss, damage, cost, or expense of any kind to any guest or any other person or entity in the event that such performance is prevented or such loss, damage, cost, or expense is caused by or results directly or indirectly from any act of God, war, fire, collision, directions of underwriters, arrest, order or restraint by any government agency or official acting under color of authority, acts of terrorism, labor disturbances or disputes, civil commotion, weather conditions and considerations of the safety of the vessel (for which the Master shall be the sole judge), breakdowns of or damage to the vessel’s hull or machinery, requisition of the vessel by governmental authority, illness, death of a family member or other cause or circumstance beyond SR’s reasonable control. In the event of any failure of contracted artists to perform during the cruise, SR, in its sole discretion, may engage a replacement artist or artists, or may change, postpone or terminate all or any part of the Cruise or the entertainment program or change the program or itinerary. In such case, SR, shall have no liability to any guest for any loss, damage, cost or expense whatsoever by reason of such change.
Cancellation By SR and/or CCL
In the event of strike, lockouts, riots or stoppage of labor from whatever causes, or for any other reason whatsoever beyond the control of SR or CCL, CCL in its sole discretion may cancel, advance, or postpone any scheduled sailing or call at any port and may (but is not obligated to) substitute another vessel, and neither CCL nor SR shall be liable for any loss whatsoever to guests by reason of such cancellation, advancement, postponement, or substitution. Thereupon, SR shall return to you, if the Cruise is completely canceled, your cabin fare, cruise line transfers and related taxes and fees, or, if the Cruise is partially canceled, a proportionate part thereof. Under such circumstances, SR and the Released Parties shall have no further liability for damages or compensation of any kind. Please note that the availability of any refund for travel insurance and/or other travel products (airfare, hotel, car rental), even if purchased in conjunction with the Cruise, will be determined in accordance with the applicable cancellation policies for such other products or services.
Right To Change Itinerary
SR and/or CCL reserve the right, at any time, to change the cruise itinerary whenever advisable or necessary. In this case, SR and/or CCL Cruises will NOT be responsible for any loss or expenses caused by reason of such changes or abandonment. Refunds will NOT be made to guests who elect not to complete the cruise for any reason or cause whatsoever.
Guests must be 21 years of age on or before the date of departure in order to reserve a cabin for the Cruise. Guests under the Age of 21 MUST travel with a relative or guardian of 25 years of age or older. Infants sailing onboard a CCL vessel must be at least six months of age at time of sailing.
When minors (18 and under) are not traveling with a relative, they must provide an original signed letter of consent from the absent parent/legal guardian that authorizes the minor’s travel and further authorizes medical treatment in case of an emergency must be delivered to a CCL representative at the pier during check-in. Failure to produce this letter at embarkation may result in boarding being denied, with no refund of cruise fare provided.
There are two exceptions:
Legally married couples under the age of 21, including same gender couples, must provide their marriage license issued by the County Clerk’s Office; legal proof of civil union; for newly married couples: a copy of the marriage license application or certificate signed by the official that performed the ceremony.
Qualified Military Personnel, including US Military Personnel and Canadian National Defense personnel (and their guests) of 18 – 20 years of age.
Passport & Legal Document Requirements
ShipRocked strongly recommends that ALL of our guests travel with a passport, valid for at least six months beyond the completion of travel.
Having a valid passport will help to expedite the debarkation experience as delays may be expected upon return to the United States for those without one. Additionally, this will enable guests to fly from the U.S. to meet their ship at a foreign port should they miss their scheduled port of embarkation and allow guests who must disembark the ship before their cruise ends due to an emergency to fly back to the U.S. without significant delays and complications.
VERY IMPORTANT: The name on your cruise reservation/ticket MUST MATCH the name on your passport, or birth certificate and government-issued photo I.D. Please click here regarding name changes as the result of a marriage, divorce or other legal name change, for information on additional documentation you may need to provide (such as a marriage certificate, etc).
Please note that the following recommendations are based on current U.S. laws regulating the necessary travel documentation for cruises departing from the U.S., and are subject to change at any time without notice. You may view the latest information provided by CCL here: https://help.carnival.com/app/answers/category/c/173,406.
All U.S. Citizens (including children) taking “closed-loop” cruises – sailings which depart from and return to the same U.S. port – will be required to present a valid Western Hemisphere Travel Initiative (WHTI) compliant document – OR – proof of citizenship, and a valid government issued photo I.D.
WHTI-compliant documents include:
- U.S. Passport
- U.S. Passport Card
- State Enhanced Driver’s License
- Trusted Traveler Program Card (NEXUS, SENTRI or FAST)
Proof of Citizenship examples include:
- An original, or certified/notarized copy of your birth certificate issued by a Government Agency (State/County/City) or the Department of Health and Vital Statistics
- Certificate of U.S. Naturalization
- U.S. Consular report of your birth abroad
Guests may obtain a copy of a birth certificate by contacting: The Department of Health and Vital Statistics at: www.vitalchek.com.
Please Note: Baptismal papers and hospital issued certificates of birth are not acceptable. Voter registration cards and Social Security cards are also not considered proof of citizenship.
Government Issued Photo ID’s
- State Issued Driver’s License
- Enhanced Driver’s License
- Trusted Traveler Program Membership Card (NEXUS/SENTRI/FAST)
- Government-Issued identification card (city/state/federal)
Please Note: Children under the age of 16 do not require a government-issued photo ID
Citizens of U.S. Territories and Commonwealth
Guests must follow the same Travel Documentation Requirements. U.S. Territories and Commonwealth include: Puerto Rico, Guam and the U.S. Virgin Islands (St. Thomas, St. Croix and St. John), American Samoa, Swains Island and the Commonwealth of the Northern Mariana Islands.
U.S. Alien Residents
U.S. Alien Residents must contact the appropriate Consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Carnival assumes no responsibility for advising guests of Immigration requirements. Note: The Western Hemisphere Travel Initiative does not pertain to U.S Alien Residents.
Guests are required to carry a valid, unexpired, Alien Resident Card (that includes a Photo I.D.). In addition, U.S. Alien Residents must contact the appropriate Consulates, U.S. Embassy and U.S. Immigration office to inquire about necessary travel documentation. Carnival assumes no responsibility for advising guests of Immigration requirements.
Important Note: If an Alien Resident Card does not have an expiration date on the front, then it is a very old version and it is recommended that the guest applies to renew it. Filing instructions and forms are available at www.uscis.gov.
Photo I.D. Information (if not on the Alien Resident Card): A non-expired Government-Issued Photo I.D is required of all guests 16 years of age or older such as a Driver’s License, Driver’s Permit or Government issued identification card (city/state/federal).
Non-U.S citizens are required to carry a valid, unexpired passport and a valid, unexpired Multiple Entry Visa, if applicable. In addition, Non-U.S Citizens are advised to check with the appropriate government authority to determine any additional necessary travel documents. Carnival assumes no responsibility for advising guests of Immigration requirements. Guests without proper identification may be refused boarding or entry into the United States.
Visa Waiver Program (VWP): Non-U.S citizens that are eligible to apply for admission under the Visa Waiver Program must have a valid, unexpired machine readable passport that includes specified security features (biometric identifiers). In addition, travelers are required to have an electronic travel authorization via the Electronic System for Travel Authorization (ESTA).
Canadian Citizens: Canadian citizens can present a valid passport, Enhanced Driver’s License, or Trusted Traveler Program card (NEXUS, SENTRI or FAST).
Mexican Citizens: Mexican citizens who are traveling with a Border Crossing Card must also present a valid, unexpired Mexican passport.
Ports Of Call
You assume sole responsibility for your own safety in any port of call. SR and the other Released Parties do not guarantee your safety at any time. You may find information about the scheduled ports of call through the U.S. Department of State, Centers for Disease Control and Prevention and other governmental and tourist organizations. SR and the other Released Parties assume no responsibility for gathering and/or disseminating any such information.
Shore Excursions & Cruise Amenities
You acknowledge that all shore excursions and tours, however conducted; airline flights and ground transportation; and any ship physician, nurse and on board concessions (including, without limitation, gift shops, spa, beauty salon, fitness center, golf and art programs, and video/snorkel concession) are operated by independent contractors. SR neither supervises nor controls their actions, nor makes any representation, whether express or implied, as to their suitability. These services are provided only as a convenience for you, and you are free to use or not use them. You agree that each of the Released Parties assumes no responsibility, does not guarantee performance and in no event shall be liable for any negligent or intentional acts or omissions, loss, damage, injury or delay to you and/or your property in connection with these services. You use them at your own risk.
Inoculation & Health
All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Center for Disease Control and Prevention’s Traveler’s Health website or toll free at 1-877-FYI-TRIP, and the World Health Organization website.
Pregnancy & Infants
Boarding will be denied to any person who will enter her third trimester (24th week) of pregnancy by the date of departure for the Cruise or during the cruise, and to infants under six months old. For additional information on Carnival’s Pregnancy Policy, please visit Carnival’s website by clicking here.
Special Assistance & Needs
By booking the Cruise, you warrant that you, and those traveling with you, are physically fit to travel at the time of embarkation. You must notify SR at the time of booking of any disability or other medical or physical condition that may require special assistance during the Cruise. Your failure to do so will release SR from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition. SR and CCL reserve the right to require that any passenger who is not self-sufficient travel with a companion who shall take responsibility for any assistance needed during the Cruise and in case of emergency.
To obtain additional information about accessibility on board the ship before you cruise, please click here, and/or contact ASK4 Reservations at 888-402-ASK4 (2754), or email firstname.lastname@example.org. You are encouraged also to visit Carnival’s website for complete ship Accessibility Information by clicking here, or calling their Guest Access team at 800-438-6744 ext.70025 or email email@example.com.
You assume all risks associated with travel and transportation on the Cruise. While at sea or in port, the availability of medical care may be limited and/or delayed. You acknowledge that all or part of the Cruise may be in areas where medical care and/or evacuation may not be available. You agree to indemnify and reimburse SR and/or CCL in the event that either party, in its sole discretion, to advance to you the cost of emergency medical care, including medical evacuation and/or medical care provided ashore, as well as transportation and/or lodging in connection therewith. SR shall have no responsibility to advance any such costs.
Stage Lighting & Theatrical Smoke
Each performing artist onboard the cruise is contracted individually. While SR makes suggestions and/or recommendations about the use of strobe and laser lighting lighting, synthetic theatrical smoke, and other stage production elements, the artists’ individual show producers ultimately make the final decisions regarding their performances. Guests who have a medical condition which may be aggravated or exacerbated by strobe lighting, laser lighting and/or synthetic theatrical smoke, are urged to use caution when attending these performances. Signs warning of the potential usage of these production elements will be posted at performance venue entrances. Cruise guests agree to enter these areas at their own risk, and are solely responsible for removing themselves from any area where these stage production elements are being used.
Your decision to accept a roommate for the Cruise is at your own risk. SR and its Released Parties are not responsible nor liable for any and all claims or cause of action arising out of or in connection with your selection of a roommate for the Cruise, including, without limitation, any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from such request or selection.
Guests are strictly prohibited from promoting, distributing, or offering for sale any merchandise, goods, souvenirs or other products and materials on the Cruise which promote personal or 3rd party companies or services, and/or which include any company names, service information, or contact info, etc., without first obtaining written approval from SR. All requests for permission must be submitted in writing before 90-days prior to departure at firstname.lastname@example.org.
Sponsorships for the cruise are available by contacting email@example.com.
Guests are permitted to trade a small quantity (think dozens, not hundreds) of smaller personalized souvenirs, such as wristbands, guitar picks, etc., with other guests during the cruise. ALL ITEMS MUST BE PERSONALIZED IN NATURE and include your name/city/state/group, etc.
- Traded items may NOT be sold under any circumstance
- Traded items may NOT promote any personal or 3rd party companies or services (see Vending)
- Traded items may NOT include any ShipRocked branding, such as "Skully," the cruise logo, typefaces, official artwork, or any other obvious ShipRocked branding elements. The word ShipRocked is permitted, but only within a personalized context.
- Stickers and/or decals which can be affixed to any surface are STRICTLY PROHIBITED.
Photography & Video
SR and/or its promotional partners have the exclusive right to include photographic, video and other visual portrayals of guests in any medium of any nature whatsoever for the purpose of trade, advertising, sales, publicity or otherwise, without compensation to guests, and all rights, title and interest therein (including all worldwide copyrights therein) shall be the sole property of ShipRocked, free from any claims by guests or any person deriving any rights or interest from guest.
Photo and video crews will be shooting footage to be use for the promotion of future SR events. When these teams are shooting in any particular location/venue on the ship, your presence in said location/venue acknowledges your permission for your likeness to be used in future, non-broadcast promotional videos or still pictures. If you do not wish to be photographed or filmed, filmed please notify the photographers and/or video crew and be prepared for them to instruct you to exit the location/venue for a short time until such time as photographing and filming is complete.
Photo Policy for Guests
Guests are permitted to take personal photos using fixed-lens cameras everywhere onboard the cruise. However, please refrain from flash photography in all indoor concert venues. The use of detachable lens cameras (DSLR, other professional cameras, etc.), tablets (iPads, etc.), camera and video sticks, and any video or audio recording devices, will not be permitted during shows, and will be strictly enforced by event security. Remote controlled photo/video drones are strictly prohibited.
We request all guests be respectful of our performers’ personal space and time between shows, and refrain from photo/autograph requests. They, like you, have been invited onboard to relax and enjoy themselves with their friends and family, during their vacation time on the cruise. We will have several photo meet and greets with the artists scheduled for the opportunity to have your photo taken with them. We, and they, appreciate your cooperation!
Refusal Of Passage
SR acts only as sales and marketing agent for the purpose of booking travel arrangements on CCL. SR expressly disclaims any responsibility for personal injury, property damage, loss, delay, inconvenience, or other matters due to negligence, wrongful acts, errors or omissions on the part of any third party, or any supplier of services of goods or of agents selected by you or your travel agent. Participation on the Cruise may be denied to any person who, in SR’s or CCL’s sole discretion: (1) is or becomes in such a condition as to be unfit to travel; (2) is dangerous or obnoxious to others; or (3) is inadmissible under the laws of any country of debarkation. In addition, SR and CCL reserve the right to refuse passage, disembark or confine to a stateroom any person whose physical or mental condition or behavior they consider, in their sole discretion, to constitute a risk to the person’s own well-being or that of any other person. SR shall have no liability to any such person or any third party arising out of any such decision. Any costs resulting from SR’s and/or CCL’s decision, including, without limitation, costs of lodging and transportation, shall be the responsibility solely of the person.
Passenger, or if a minor, his or her parent or guardian, shall be liable to, and shall reimburse Released Parties for, any damage to the Released Parties’ property, the Vessel, the Transport or any property of CCL caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on the part of the Passenger; and Passenger, or if a minor, his or her parent or guardian, shall further indemnify the Released Parties and each and all of their agents and servants against all liability which the Released Parties may incur towards any person or company or government for any personal injury, death or damage to property caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on the part of Passenger.
Guest Conduct Policy
SR and CCL will not tolerate any behavior by Guest which negatively affects the comfort, enjoyment, health, safety or well being of other ShipRocked passengers, its performers and staff, other onboard guests or the ship’s crew. SR and CCL do not permit nudity in any of the vessel’s public venues. Audio equipment used for personal entertainment may be brought on board but cannot be played at levels disruptive to other guests. Violation of this policy will result in the confiscation of the equipment. Theft of any kind will not be tolerated, and will result in discontinuance of passage and/or being prohibited from sailing onboard SR or CCL cruises in the future.
Guest agrees to comply with this policy, and further acknowledges that SR and/or CCL reserve the right to refuse or discontinue passage to any guest who, in judgment of SR management and/or CCL vessel management, violates CCL’s Ticket Contract or who is deemed a danger to himself, herself or others, or is conducting themselves in a manner that otherwise adversely affects the overall cruise experience of others. In all cases SR and CCL shall not be liable for any damages, refund or other compensation, including travel costs.
SR and CCL strictly prohibit the possession, distribution or use of non-prescription drugs of ANY KIND onboard the vessel. All passengers must agree to comply with this policy, and further acknowledges that any passengers who are found with such illegal substances will not be allowed to board or will be disembarked at the next port of call.
Guest acknowledges that it is SR and CCL’s policy to report incidents of illegal activity or behavior to the appropriate law enforcement authorities for appropriate legal action. In such cases SR and CCL shall not be liable for any damages, refund or other compensation, including travel costs.
Alcoholic beverages will not be sold or served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Alcoholic beverages purchased in the vessel’s gift shops or at a port of call will be retained by CCL until the end of the voyage.
For safety reasons, guests are prohibited from bringing alcoholic beverages on board with the following exception: At the beginning of the cruise during embarkation day, guests (21 years of age and older) may carry on in their hand luggage, one 750 ml bottle of sealed/unopened wine or champagne per person. A $15 corkage fee (a charge exacted at a restaurant for every bottle of wine served that was not bought on the premises), per 750 ml bottle, will be charged should guests wish to consume their wine or champagne in a main dining room, steakhouse or bar. Any hard liquor, beer, other forms of alcoholic beverage, and non-alcoholic beverages, outside of the exceptions referenced above, are strictly prohibited (in both carry-on and checked luggage) and such items will be confiscated and discarded and no compensation will be provided.
SR and CCL encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates CCL’s Guest Conduct Policy or who is deemed a danger to himself, herself or others by SR management and/or CCL vessel management. Continued abuse of alcohol while sailing and/or violation of SR and CCL’s alcohol policy may result in immediate disembarkation. In such cases SR and CCL shall not be liable for damages, refund or other compensation, including travel costs.
Guests are prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in bottles. A small quantity of non-alcoholic beverages (i.e., sparkling water, soda, juice, milk) packaged in cans or cartons may be brought on board on embarkation day, only if carried on in guests’ hand luggage (not in checked luggage). A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12 ounces each or less per person. Water and Soda packages may be purchased prior to the cruise, or onboard the ship.
Smoking is a fire and safety hazard on a ship. Consequently, it is strictly limited to specific exterior deck areas and designated casino/nightclub spaces that can be monitored. All guests are expected to adhere to the following safety guidelines:
- All staterooms and suite accommodations, including outside balconies, are NON-SMOKING. This policy applies to all forms of smoking, including but not limited to cigarettes, cigars, pipes, vaporizers, electronic cigarettes and marijuana.
- Carnival recognizes that some state and local governments in the U.S., and in the destinations we visit, might allow marijuana use. However, Carnival Cruise Line follows U.S. federal law, which strictly prohibits possession and use of recreational/medicinal marijuana and other illegal controlled substances.
- Any violation of this policy will result in a $500 charge, per violation, posted on the guest’s Sail & Sign® account and may also result in the disembarkation of all guests in the stateroom.
- Guests who are disembarked for violating our policy will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise fare will be provided. Additionally, they may be prohibited from sailing with Carnival Cruise Line in the future.
All public areas throughout the vessel are smoke-free. SMOKING NOT ALLOWED IN CABINS OR ON BALCONIES. Guests who smoke in their staterooms or on their balconies will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this policy and fee is included in CCL’s Ticket Contract, section 8. Guest agrees to strictly comply with Carnival’s non-smoking policy.
Cigarette, electronic cigarettes and personal vaporizer smoking will be permitted in the following areas, as designated: Shogun Club Casino (while playing at designated slot machines and table games), Dream Casino Bar, and One Small Step Nightclub (except dance floor). Smoking is permitted in designated areas of the following outdoor open decks: Deck 3 (starboard side) and Deck 10 (starboard, midship and aft). Cigar and tobacco pipes are only permitted in the above designated outdoor smoking area on Deck 10
Guest agrees to comply with this policy and further acknowledges that any violation of this policy could result in disembarkation from the vessel, as well as additional fines levied by SR and/or CCL. In such cases SR and CCL shall not be liable for damages, refund or other compensation, including travel costs.
Moshing, Crowd Surfing and Stage Diving Policy
To ensure the health and safety of all ShipRocked guests, no moshing, crowd surfing or stage diving will be permitted during music performances onboard the ship. Guest agrees to comply with this policy, and further acknowledges that SR management and/or CCL vessel management reserve the right to remove any guest in violation of this policy from the performance area. Continued violation of this policy may result in disembarkation. In such cases SR and CCL shall not be liable for damages, refund or other compensation, including travel costs.
In the event a category/item is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, SR shall have the right to refuse or cancel any orders placed for category/item listed at the incorrect price. SR shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SR shall immediately issue a credit to your credit card account in the amount of the charge.
Limitation Of Liability
By booking the Cruise, you (the guest) agree to release and hold harmless the Released Parties, from and against any claim or cause of action arising out of or in connection with your travel on and participation in the Cruise, including, but not limited to: (1) injury, death or delay of passengers, or loss, damage or delay of or to passengers’ baggage or other property, which may be caused, directly or indirectly, in whole or in part, from participation in the Cruise, including, without limitation, passenger’s use of or participation in any shore excursion, on board concession or athletic or recreational activity; (2) your request for or selection of a roommate for the Cruise; (3) emotional distress, mental suffering or anguish or psychological injury of any kind under any circumstances (except when such damages were caused by the Released Parties’ negligence and resulted from the same passenger’s sustaining actual physical injury, or having been at risk of actual physical injury, or when such damages are held to have been intentionally inflicted by the Released Parties); (4) any change in scheduled Cruise events and/or celebrity appearances; or (5) CCL exercise of its contractual rights (see below). You further agree that the Released Parties shall not be held vicariously liable for the intentional or negligent acts of any persons not employed by any of the Released Parties, nor for any intentional or negligent acts of any of the Released Parties’ employees committed while off duty or outside the course and scope of their employment.
In the event that a court of competent jurisdiction holds any of the foregoing to be unenforceable, then the Released Parties’ liability shall be limited to the maximum extent permitted by law. In addition, in such case:
- Claims for Personal Injury, Illness or Death: – The Released Parties shall not be liable for any claims whatsoever for personal injury, illness or death of a passenger, unless full particulars in writing are given to SR within 185 days after the date of the injury, event, illness or death giving rise to the claim. Suit to recover on any such claim shall not be maintainable unless filed within one (1) year after the date of the injury, event, illness or death, and unless served on SR within 120 days after filing. You (the passenger) expressly waive all other potentially applicable state or federal limitations periods.
- Claims other than Personal Injury, Illness or Death: – The Released Parties shall not be liable for any claims whatsoever, other than for personal injury, illness or death of a passenger, unless full particulars in writing are given to SR within 30 days after the passenger is landed from the Cruise, or if the Cruise is abandoned, within 30 days thereafter. Suit to recover on any claim whatsoever other than for personal injury, illness or death shall not be maintainable unless filed within six months after the date the passenger is landed from the Cruise or the Cruise is abandoned, and unless served upon SR within 120 days after filing. You (the passenger) expressly waive all other potentially applicable state or federal limitations periods.
THE EXCLUSIONS OR LIMITATIONS OF LIABILITY OF THE RELEASED PARTIES SET FORTH IN THE PROVISIONS OF THIS CONTRACT SHALL ALSO APPLY TO AND BE FOR THE BENEFIT OF AGENTS, INDEPENDENT CONTRACTORS, CONCESSIONAIRES AND SUPPLIERS OF THE RELEASED PARTIES, TOGETHER WITH THE EMPLOYEES AND SERVANTS OF EACH OF THE FOREGOING. WITHOUT LIMITING THE PRECEDING SENTENCE, IN NO EVENT WILL THE RELEASED PARTIES OR CCL BE LIABLE TO PASSENGER FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR PUNITIVE DAMAGES.
Decisions Of CCL Cruises
You will receive CCL Ticket Contract (“Ticket Contract” with your Cruise ticket. The Ticket Contract constitutes your agreement with CCL. The Ticket Contract provides that CCL may exercise its rights in a variety of matters, including, without limitation: Its right to alter the ship’s course, ports of call, itinerary, activity and shore excursions, for any reason, to ensure the comfort and safety of the passengers and crew;
Its decision to comply with any order, recommendation or direction given by any government or other person or SR; and Its decision to deny boarding to, confine to a stateroom or disembark any Cruise passenger. The Released Parties (as defined above) shall not be liable to you or any third party for any claim or cause of action arising, directly or indirectly, in whole or in part, out of CCL exercise of any of its rights as provided in the CCL Terms. Without limiting the foregoing, the Released Parties shall not be liable to any Cruise passenger for a full or partial refund of any Cruise fare, or for any lodging or transportation expenses, as a result of CCL exercise of its contractual rights.
Except where prohibited by law, you (the passenger) expressly agree that: (1) any and all disputes, claims and causes of action arising out of or connected with the Cruise shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Miami, Florida, U.S.A. to the exclusion of the courts of any other state, territory or country; (2) you waive any venue or other objection that you may have to any such action or proceeding being brought in any court located in Miami, Florida; (3) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with the Cruise, but in no event attorneys’ fees; and (4) you waive the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct or indirect damages. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida Miami Dade County, without giving effect to any choice of law or conflict of law rules (whether of the State of Florida or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Florida. You agree to present any claims against us within 30 days after the Cruise ends and to file within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. NEITHER PARTY MAY INITIATE OR BE PART OF A CLASS ACTION LAWSUIT OR LEGAL PROCEEDING AGAINST THE OTHER.
CCL reserves the right to substitute the Cruise vessel. Any consequences arising out of CCL exercise of this right shall be governed by the agreement between CCL and SR, and not by CCL’s agreement with you, the guest. Furthermore, in the event of any conflict between the CCL Terms and these Terms and Conditions, these Terms and Conditions will prevail. In addition, CCL and/or SR may reassign cabins as determined necessary or desirable by the Vessel’s Safety Department or SR, in their sole discretion.
All trademarks are the exclusive property of their respective owners.
The information contained on this page and in other pages and material relating to the Cruise, including any information regarding celebrity participation and programmed events, is subject to change at any time and without notice. The details shown are for informational purposes only. The Released Parties are not responsible for any errors, changes and/or omissions resulting in pricing, inventory or content discrepancies.
Guest acknowledges and confirms that any travel agent utilized by guest in connection with the issuance of this ticket is, for all purposes, guest’s agent and the Released Parties shall not be liable for any representation made by said travel agent. Guest shall at all times remain liable to SR for the advertised price of passage.
In addition to the restrictions and exemptions from liability provided in these Terms and Conditions, the Released Parties shall have the full benefit of any applicable laws providing for limitation and exoneration from liability, and nothing in contained herein is intended to operate to limit or deprive the Released Parties of any such statutory limitation of or exoneration from liability. Without limiting the foregoing, the Released Parties claim benefit of all restrictions, exemptions and limitations of the “Convention Relating to the Carriage of Passengers and Their Luggage by Sea” of 1974 as well as the Protocol to the “Convention Relating to the Carriage of Passengers and Their Luggage by Sea” of 1976 (“Athens Convention”), which limits the liability of the Released Parties for the death of or personal injury to a guest to no more than the applicable amount of Special Drawing Rights as defined therein, and all other limits on damage or loss to personal property.
These Terms and Conditions and the terms accepted during the cruise reservation process contain the entire agreement between SR and Passenger and supersedes any other agreements, written or oral, relating to the subject matter herein. Any waiver of any provision of must be made in writing and signed by an authorized representative of SR. If any portion of shall be determined to be invalid, then said portion shall be deemed severed from the Contract in such jurisdiction only and all remaining portions shall remain in full force and effect.
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Waiting List Terms & Conditions
You must accept and agree to the following terms and conditions prior to completing your ShipRocked 2020 Waiting List reservation:
The ShipRocked 2020 Waiting List priority is determined by and subject to the date and time deposits are submitted by guests.
By submitting a $200.00 non-refundable deposit, you will be prioritized for a stateroom which matches your requested category and occupancy, should one become available.
If a stateroom becomes available which matches the category and occupancy that you have requested before Wednesday, December 11, 2019, and you are next on the Waiting List, we will notify you by both email and phone, to the address and numbers listed in your ASK4 Reservations Account Profile.
You will then have THREE (3) business days from the date of notification to contact ASK4 Reservations to secure and finalize your stateroom reservation by making the additional required deposits equal to the amount(s) required to be current per the Payment Terms contained within the Terms & Conditions for ShipRocked 2020. Your initial deposit of $200 will be credited towards the total balance of your reservation.
You may be offered a stateroom from anywhere within the price range of the category and occupancy you requested. For a complete list of stateroom pricing click here.
Your stateroom number will be assigned to you, subject to the best available stateroom at the time, once you have cleared the Waiting List and confirmed your reservation with the required payment(s).
Should you chose "First Available - Any Category", you are agreeing to accept any stateroom category that matches your selected occupancy should one come available.
Important: If you have chosen First Available and are offered a stateroom, you are obligated to accept the first category of stateroom that becomes available at the occupancy level you have requested. If you choose to not accept the stateroom that is offered, your deposit is forfeited. Upon the submission of a Waiting List deposit, you will NOT be able to change the type of cabin you originally signed up for on the Waiting List.
LINE-UP GUARANTEE: Your waitlist reservation deposit, made prior to our initial artist lineup announcement is refundable (less a $50 per person administrative fee) for up to 14-days only, following the date of our initial artist lineup. All cancellation and refund requests must be submitted in writing by using our Cancellation Request Form here: shiprocked.com/cancel
FORFEIT OF DEPOSIT:
Any "Waiting List" guest(s) who are notified that a cabin becomes available, and who do NOT contact ASK4 Reservations within THREE (3) business days to accept the offer, will forfeit and surrender their $200.00 deposit. Should you decide to decline your offer, your deposit is non-refundable, as stated above.
REFUND OF DEPOSIT
Your waitlist deposit is non-refundable, unless we are unable to satisfy your requested stateroom category and occupancy prior to Wednesday, December 11, 2019. If you have not been offered a cabin prior to December 11, 2019, you have the following options:
- You can request a refund of your $200.00 deposit by emailing firstname.lastname@example.org. All refund requests must be submitted in writing.
- You can choose to remain on the waitlist. If you are notified that a cabin is available, and you do NOT contact ASK4 Reservations within THREE (3) business days to accept the offer, you will forfeit and surrender your $200.00 deposit. Should you decide to decline your offer, your deposit is non-refundable, as stated above.
If you choose to remain on the list and we do not find a stateroom for you by the sailing date, you will be automatically refunded by business check within 14-days after the completion of ShipRocked 2020.