All cancellation requests must be submitted via the form below. The date that this notice of cancellation is received will determine the applicable cancellation fees. No exceptions will be made.
Lead Guest
The guest who places a reservation for a cabin onboard ShipRocked will be considered that cabin’s “Lead Guest” and is the “owner” of the reservation. The Lead Guest is therefore solely responsible for initiating or authorizing all changes to the reservation, and must complete this form to process any changes made to the reservation.
Cabin Occupancy Changes
Rates are based on the number of people in your cabin. Changes in occupancy will result in a rate increase or decrease depending on the type of change.
Cancellation Policy
Line-up Guarantee: All deposits and payments, including waitlist reservations, made prior to our initial artist lineup announcement are refundable (less a $75 per person administrative fee) for up to 14-days only, following the date of our initial artist lineup.
ALL RESERVATIONS DEPOSITS AND PAYMENTS MADE AFTER OUR INITIAL LINEUP ANNOUNCEMENT ARE NON-REFUNDABLE
Due to the unique nature of our event, any and all cabin reservation cancellations, pre-party purchases, ShipRocked offered shore excursions, and the additional taxes/fees/gratuities amount of $330/pp, are non-refundable for any amount or any reason, and cancellation forfeits all payments. There are NO exceptions to our cancellation policy.
All refunds will be credited to your card on file. If a refund by check is required, guests must email us immediately to confirm their mailing address.
Please Note: Although travel insurance is offered to guests during the reservation process, all travel insurance policy sales and payments are made directly with Travel Guard and are non-refundable. To review insurance policy benefits, terms and conditions, please contact Travel Guard directly at 800-826-4919.
For information on cancellation by ShipRocked and/or Carnival Cruise Lines, please refer to the Terms & Conditions.
THIS FORM MUST BE COMPLETED AND SUBMITTED BY THE LEAD GUEST OF THE CABIN ONLY. IF YOU ARE NOT THE LEAD GUEST, PLEASE CONTACT YOUR CABIN'S LEAD GUEST AND ASK THEM TO SUBMIT THIS FORM ON YOUR BEHALF. FORMS COMPLETED BY ANYONE OTHER THAN THE LEAD GUEST WILL NOT BE ACCEPTED.