Booking Instructions For General Reservations

Access the Reservations System For ShipRocked

CLICK HERE to access the ASK4 Entertainment Reservations system for ShipRocked. If you have an ASK4 Reservations Account you will be prompted to enter your User Name and Password during the booking process - if you do not have an ASK4 Reservations Account, please follow the instructions to register for a new account.

If you have forgotten your ASK4 Reservations username and/or password, you may retrieve them by clicking here and following the instructions. If are still unable to retrieve your account information, you may click here to contact us for assistance.

Your ASK4 Reservations Account Information

Your ASK4 Reservations User Name is your unique login that accesses your personal account information and ShipRocked trip history. If you have pre-booked ShipRocked, then you already have a ASK4 User Name which can be retrieved from within the reservations system. If you're a first time guest, you will be able to register for your ASK4 Reservations Account at the time of booking. After you have booked your cave, your ASK4 User Name and Password will allow you to access your ShipRocked reservation to make future payments and edit your personal information.


STEP 1: Select Your Cave

Select the number of guests that will occupy your cave. Then select which category of cave you'd like to reserve, and select your specific cave for the cruise. Please note that only caves accommodating the number of guests you selected will be shown. If you need to book an ADA Accessible caveplease call us at 888-402-2754.


STEP 2: Fill Your Cave

The person who makes the reservation is considered the "Lead Guest", and is the "owner" of that reservation.  The Lead Guest is ultimately responsible for completing the required reservation information for others in the cave, and the Lead Guest is ultimately responsible and held accountable for making sure that all required deposits and reservation payments are kept current (see Assign Financial Responsibility below).

PRO-TIP: If your cavemates have shared a cave with you on a prior cruise, you will be able to select their name from a drop-down list of your prior cavemates during the booking process to auto-fill their personal contact information.

If your cavemates have NOT shared a cave with you on a previous cruise, but already have an ASK4 Reservations account, you will be able to locate their information by searching for their First & Last Names and E-Mail address in their ASK4 profile (must match all three fields in their accounts).

If your cavemates are new to ShipRocked, they will need to create a new ASK4 Reservations Account BEFORE you add them to your cave. After registering, they will receive an email with their new ASK4 User Name for future log in.  At that point you will be able to locate them in our system.


STEP 3: Assign Financial Responsibility & Make Your Deposits

During the reservation process you will have the opportunity to assign financial responsibility (split the required deposits and payments) to any other guests sharing your cave. Please note that EACH guest in the cave with  financial responsibility MUST have their own ASK4 Reservations Account set up PRIOR to booking.

If the deposit payments required for the reservation (based on the occupancy of the cave selected) will be made by the Lead Guest on behalf of the other guests in the cave using multiple credit cards, the Lead Guest must have the credit card number, expiration date, card verification code (CVV number), card holder name and billing address for each paying guest.

Non-Lead Guests:  ONLY the lead passenger can add, remove and change guests. 

Don't Forget Insurance:  We strongly suggest purchasing travel insurance to protect your trip investment.


VERY IMPORTANT

If deposit payments for the additional guests in a cave will be made individually by those guests, it is the Lead Guest's responsibility to ensure that the FULL DEPOSIT AMOUNT required for the reservation IS PAID WITHIN 24 HOURS OF BOOKING in order for that reservation to be officially confirmed.

If the required deposits for a reservation have not been paid within 24 hours of booking, ASK4 reserves the right to discard that reservation in its entirety, refund any guests who have submitted deposits, and require that the Lead Guest begin a new reservation.


Presale Booking Instructions

If you are registered for the presale you will receive an email with your individual booking Token (or access code), along with your earliest booking date and time. You will then have the opportunity to book a cave at any time after your earliest booking date and time, subject to remaining inventory, unless and until the cruise sells out.

Having an earliest booking date/time during the presale DOES NOT GUARANTEE that caves will still be available when it’s your time to book. All caves are sold on a first come first serve basis, subject to available inventory at the time of booking. So it is ultimately your responsibility to access the reservations system ASAP after your earliest booking date and time, or you risk not being able to secure a cave.

While we hope to accommodate as many guests as possible to be a part of the ShipRocked experience, it is possible that the cruise could sell out during the Presale. Should this occur, we will create a waiting list for those who are still interested in booking should cave cancellations occur. If you sign up for the Presale but are unable to book a cave, you will NOT automatically be added to the waiting list. Wait list info will be made available upon the cruise selling out.

PRO-TIP:  If you will be sharing a cave with another guest who also signed up for the presale, determine which of you has the greater ShipRocked sailing history, and/or earlier booking date and time. Only ONE access token is required to login and complete a cave reservation, so be sure to communicate with your cavemate(s) to determine who is best suited to make the reservation. 


STEP 1:  Login to ASK4 Reservations

Login to ASK4 Reservations using your ASK4 Username and Password, and Access Token.  If you have forgotten your ASK4 Reservations username and/or password, DO NOT register for a new ASK4 account, or you risk not being able to select your cave early, and risk losing your sailing history. You may retrieve your username and/or password by clicking here and following the instructions. If are still unable to retrieve your account information, you may click here to contact us for assistance.


STEP 2:  Select Your Cave

Select the number of guests that will occupy your cave. Then select which category of cave you'd like to reserve, and select your specific cave for the cruise. Please note that only caves accommodating the number of guests you selected will be shown. If you need to book an ADA Accessible cave please call us at 888-402-2754.


STEP 3:  Fill Your Cave

The guest who redeems their Token and makes the reservation is considered the "Lead Guest", and is the "owner" of that reservation.  The Lead Guest is ultimately responsible for completing the required reservation information for others in the cave, and the Lead Guest is ultimately responsible and held accountable for making sure that all required deposits and reservation payments are kept current (see Assign Financial Responsibility below).

PRO-TIP: If your cavemates have shared a cave with you on a prior cruise, you will be able to select their name from a drop-down list of your prior cavemates during the booking process to auto-fill their personal contact information.

If your cavemates have NOT shared a cave with you on a previous cruise, but already have an ASK4 Reservations account, you will be able to locate their information by searching for their First & Last Names and E-Mail address in their ASK4 profile (must match all three fields in their accounts).

If your cavemates are new to ShipRocked, they will need to create a new ASK4 Reservations Account BEFORE you add them to your cave. After registering, they will receive an email with their new ASK4 User Name for future log in.  At that point you will be able to locate them in our system.


STEP 4:  Assign Financial Responsibility & Make Your Deposits

During the reservation process you will have the opportunity to assign financial responsibility (split the required deposits and payments) to any other guests sharing your cave. Please note that EACH guest in the cave with financial responsibility MUST have their own ASK4 Reservations Account set up PRIOR to booking.

If the deposit payments required for the reservation (based on the occupancy of the cave selected) will be made by the Lead Guest on behalf of the other guests in the cave using multiple credit cards, the Lead Guest must have the credit card number, expiration date, card verification code (CVV number), card holder name and billing address for each paying guest.

Non-Lead Guests:  ONLY the lead passenger can add, remove and change guests. 

Don't Forget Insurance: We strongly suggest purchasing travel insurance to protect your trip investment.


VERY IMPORTANT:

If deposit payments for the additional guests in a cave will be made individually by those guests, it is the Lead Guest's responsibility to ensure that the FULL DEPOSIT AMOUNT required for the reservation IS PAID WITHIN 48 HOURS OF BOOKING in order for that reservation to be officially confirmed. 

If the required deposits for a reservation have not been paid within 48 hours of booking, ASK4 reserves the right to discard that reservation in its entirety, refund any guests who have submitted deposits, and require that the Lead Guest begin a new reservation.