ShipRocked strongly recommends the purchase of travel insurance from Travel Guard Travel Insurance
Travel insurance will protect you against financial loss of non-refundable costs and fees due to unexpected cancellations and travel emergencies. Travel insurance also protects you against emergencies during travel, such as trip interruption, trip delay, missed/cancelled flights, lost or stolen baggage/personal items, illness/injury and much more.
For a complete list of covered reasons and policy benefits, please contact Travel Guard at 800-826-4919. All policy sales and payments are made directly with Travel Guard. To review policy benefits, terms and conditions, please click here.
Cancel For Any Reason
Travel Guard also offers an optional Cancel for Any Reason policy which must be purchased with your initial payment or deposit for ShipRocked. If you have to cancel for a non-covered reason, the Cancel for Any Reason option will reimburse you 50% of your non-refundable costs; covered reasons will receive a 100% refund.
Travel Guard will determine the amount of your refund based on the documentation you provide to them.
In the event of cancellation of your cruise, you must first contact ASK4 Reservations in writing by sending an email to [email protected]. Then, you must contact Travel Guard directly to submit a claim and request a refund of your cruise and travel related expenditures.
We are able to offer travel insurance to residents of the United States only. If you are a resident of Canada, you can contact Travel Guard directly by clicking here: www.travelguard.ca. If you are a resident of another country, we recommend that you purchase travel insurance locally.
Due to the World Health Organization (WHO) announcement declaring Coronavirus (COVID-19) a pandemic, please note that as of March 11, 2020, COVID-19 is a foreseen event and certain coverages will not apply. Please click here for complete details.