Survival Guide
This is your Survival Guide for ShipRocked. Along with our Frequently Asked Questions it contains all the important info you need to know before you go and once onboard! Be sure to read through it completely so you'll be ready to Rock Hard and Vacation Harder!
BEFORE THE CRUISE
Please make sure that you have the correct and required personal identification and travel documents. It is YOUR responsibility to make sure you have the correct documentation to board the ship.
To review which identification and travel documents are required and accepted, click here.
After you have received your Carnival Booking Number, you will be able to link your ShipRocked reservation to your Carnival account.
Login to your Carnival account, or create a new one by clicking here.
If you have sailed on Carnival before but can't remember your login info, please do NOT create a new account. You can recover your Carnival user name, email, or password by clicking the links below the login button on Carnival's website. You may also contact Carnival's Technical Support at (800) 845-2599.
After you have logged in to your Carnival account, click on "Manage" and "My Booking" in the menu, then enter the requested information.
Upon submitting your info, you will be taken to the "Cruise Manager" page for your ShipRocked reservation, where you can begin to add excursions, book spa appointments, etc.
Beginning January 9th you will be able to access the "My To-Do List" section of the page (left side), where you will be able to complete your online check-in. Please be sure to read through each section carefully as you enter your information.
If you're not sure what your Carnival Booking Number is, don't hesitate to contact us for assistance.
Anytime after you have received your Carnival Booking Number, you will be able to log into your Carnival account to book shore excursions, schedule spa appointments, purchase soda packages, and water for your stateroom, sign up for onboard internet packages, make reservations for specialty dining restaurants, purchase gifts, and more, up until 48 hours before sailing.
If you will be arriving in Miami the day before the cruise departs, you are invited to our FREE SR26 Pre-Party...
CHECKING IN ONLINE
Beginning January 9th, you can login to your Carnival account to complete your check-in for the cruise and print your boarding passes.
Anytime between January 9th and 48 hours prior to sailing using the Carnival Booking Number which you will receive via email a month or so before the cruise. If you're not sure what your Carnival Booking Number is, don't hesitate to contact us for assistance.
NOTE: Even though you will not be able to actually check-in until January 9th, you will still be able to book spa appointments, shore excursions, make purchases from the Fun Shop.
If you are having trouble logging into Carnival's website, please contact Carnival Technical Support at (800) 845-2599. ASK4 does not have access to your login information for Carnival’s website
Purchases on board the ship will be made using your Carnival Sail & Sign keycard. During your online check-in, you will have the opportunity to set up your onboard spending account, by linking your reservation to your personal credit or debit card.
If you prefer to set up up a cash account for your onboard spending, you will be able to do so in the terminal when you check in at the pier. Cash accounts may be updated and refilled on board the ship.
PLEASE NOTE: All ShipRocked and artist merchandise purchases on board must be made using your credit/debit card or cash only. You will not be able to purchase these items using your onboard Sail & Sign card. Additionally, you will need to have your credit cards and/or cash handy for purchases made in ports of call.
After you've completed your check-in, please PRINT YOUR BOARDING PASS - or save a copy to your mobile device.
You must have your printed boarding pass and passport (or birth certificate and photo ID) in order to gain entry into the cruise terminal, and to board the ship!
PLEASE NOTE: Each person in your cabin must have completed their Online Check-In in order to access and print your respective E-Docs/Boarding Passes. If you are the lead guest in your cabin, you have the option of registering and checking-in for everyone in your cabin. If you do so, please remember to print each guest's documents for them!
PLAN YOUR TRAVEL
The closest airports to accommodate your travel plans are:
Miami International (MIA) - 8 miles
Fort Lauderdale International (FLL) - 26 miles
Palm Beach International (PBI) - 70 miles
BEFORE THE CRUISE
Guests should plan to arrive the day before the cruise departs to avoid any potential flight delays, lost baggage, or other problems that may occur. On the date of departure, we recommend that you schedule your flight arrival by no later than 12:00pm-ET.
All guests must be on the ship by no later than 3:30pm-ET, as we will set sail at 4:00pm-ET.
AFTER THE CRUISE
When booking your return flight, we recommend scheduling your departure for after 1:00pm-ET
We recommend arriving in Miami a day before the cruise departs (or earlier) in the event of unexpected flight delays, cancelations or weather problems while en-route, so you're in town to attend our epic Pre-Party, and so you don't miss the ship!
ShipRocked reservations specialists are unable to assist you with making your air travel, hotel, or ground transportation arrangements.
ShipRocked will depart from Terminal D at Port Miami. The ship will return to Terminal F.
Driving directions to the Terminal can be found by clicking here.
Parking is available at the port. Click here for pricing and additional info.
Carnival operated airport Shuttle Transfers are available from Miami International Airport (MIA) and Fort Lauderdale (FLL). Click here for pricing and further info.
PACKING TIPS
IMPORTANT – Do not pack your travel documents, boarding pass or e-docs in your checked luggage!
- CLOTHING – Lightweight “resort casual” clothing, swimsuits, flip-flops, sandals or deck shoes for around the pool area, sneakers, walking shoes or hiking boots for any applicable shore excursions. Fitness clothing if you like to exercise. Also not a bad idea to pack some warmer clothing and light rain gear just to be on the safe side (we’ll have some hoodies and long-sleeve shirts available for you in the Gift Shop!).
- COSTUMES – Any clothing or costumes you will need for our Theme Nights!
- CAMERAS – Cameras, batteries, chargers, and memory cards. Please review our Photo & Video Policy.
- MISCELLANEOUS - Don’t forget ear plugs for the young ones (or yourself), plenty of sunscreen and lip balm!
- OVERNIGHT BAG – On the last evening of your cruise you will have the option to check your luggage for disembarkation the following morning. So you may want to pack a separate overnight bag to accommodate your last evenings’ clothes and sundries to carry off the ship with you. More information about checking luggage on the last night of the cruise will be provided on board.
- TRAVEL DOCUMENTS - Carry these with you! Do not pack your travel documents, boarding pass or e-docs in your checked luggage.
- ESSENTIALS & VALUABLES – Anything you may need during first day on the ship, such as your credit cards, medication, sunglasses, sunscreen, mobile phones, etc. It could take several hours for your checked bags to be delivered to your cabin.
- SPEAKERS - All speakers (including Bluetooth, portable, and wireless types) and radios are prohibited and will be held and returned at the end of the cruise.
- BEACH TOWEL – Beach towels will be supplied by the ship onboard, and we’ll have some ShipRocked towels available in the Merch Store!
- HAIR DRYERS – Hair dryers are included in all staterooms.
- CLOTHING IRONS – All Carnival ships offer laundry facilities with irons and ironing boards (valet laundry service is also available for a nominal fee).
- ALCOHOLIC BEVERAGES – Guests are strictly prohibited from bringing alcoholic beverages on board in checked luggage. See Carnival’s Liquor & Beverage Policy.
- BOTTLED WATER – Bottled water is NOT permitted to be packed in checked luggage. You may purchase bottled water via Carnival.com prior to the cruise
- FOOD AND NON-ALCOHOLIC BEVERAGES – Guests are prohibited from bringing food, soft drinks, juice, and other non-alcoholic drinks on board in their checked luggage.
- ILLEGAL SUBSTANCES. Absolutely NO illegal narcotics or drugs are permitted, and all guests and bags are subject to a search by US Customs & Border Patrol during embarkation and debarkation.
- OTHER PROHIBITED ITEMS – Passengers are strictly prohibited from bringing onboard firearms, weapons of any kind, ammunition, explosive substances, or animals of any kind (with the exception of service animals). For a complete list of items prohibited by Carnival Cruise Lines, click here.
- THEME NIGHT PROPS - Any props that could be mistaken for weapons or other prohibited items should not be packed, and may be confiscated by security.
- ANY ITEMS TO SELL – No vending is allowed onboard.
TERMINAL TIPS
ShipRocked will be boarding through Terminal D at Port Miami.
In order to enter the Terminal, check in at Port Miami, and board the ship, you must have proper documents on your person.
Remember, do NOT pack these in your checked luggage.
- Your printed Carnival boarding pass
- Your form of personal identification (passport, birth certificate, photo ID, etc)
- Other potentially necessary documents (marriage license, etc)
To review all required forms of ID and other travel documents required, please click here.
You will NOT be allowed to enter the terminal or board the ship without the proper documents.
Why carry around all those heavy bags! Check your luggage with a porter before you enter the cruise terminal for easy and stress free boarding. Bags are typically delivered to your room by 6:00pm on the first evening, so be sure to keep anything you might need for the day in your carry on bag or on your person.
Each piece of your checked luggage must have a luggage tag listing your name, ship and cabin number. Luggage tags can be printed prior to the cruise during online check-in. Additional tags may be obtained at port from the curbside porters.
*Please note that curbside porters are not employees of Carnival and it’s customary to tip them $2 per bag.
DO NOT PACK YOUR FORM OF IDENTIFICATION (PASSPORT, ETC), TRAVEL DOCUMENTS, MEDICATION, ALCOHOL, OR ANY OTHER IMPORTANT ITEMS IN CHECKED LUGGAGE
Going through security at the cruise terminal is similar to the airport, only easier. Just like at the airport, throw away open drink containers, and empty your pockets.
You will be able to keep your shoes on, but your belts and laptops will need to go into a bin for screening. Also, any wine or champagne you're carrying will need be taken out.
Please keep in mind that anything you're carrying on for theme night attire which looks like a weapon will be seized by security agents so it's better if you just leave those items at home.
If you plan to use a cash account for your on board spending, you will need to make those arrangements inside the terminal.
- Cash accounts may be setup using US Dollars (only) or Traveler's Checks (USD only)
- A minimum cash deposit of $200 per person is required
- Guests may add additional cash to their account by visiting the Guest Services desk once on board.
BEVERAGES
Per Carnival's Beverage Policy. guests may bring one 750 ml bottle of sealed/unopened wine or champagne per person on board. You must hand carry this on to the ship.
A $15 USD corkage fee, per 750 ml bottle, will be charged should guests wish to consume their wine or champagne in the main dining room, specialty restaurant or bar. A corkage fee is a charge assessed at time of service at a restaurant for every bottle served that is not bought on the premises.
ALL OTHER TYPES OF ALCOHOL ARE PROHIBITED
Bottled water is NOT permitted to be carried on board, per Carnival's Beverage Policy. However, guests may pre-purchase bottled water at significantly reduced pricing, which will be delivered directly to your staterooms. Once onboard, this purchase is non-refundable; guests may take home any unopened bottles.
You are able to carry on a small quantity of sodas and other non-alcoholic beverages (sparkling water, juices, etc) which are packaged in either cans or cartons. BOTTLES ARE NOT PERMITTED. A maximum of 12 sealed, unopened cans/cartons, which are 12 ounces or less, are allowed per person. For more information, please review Carnival's Beverage Policy.
MANDATORY SAFETY BRIEFING
All guests must participate in a mandatory safety briefing before the ship departs so that you will know what to do in the unlikely event of an emergency during the cruise.
Carnival Cruise Line has implemented a self-mustering process for guests at their assigned muster station. Guests can identify their assigned muster station on their boarding pass, Sail & Sign Card (cabin key). Once they visit their assigned muster station, they will check in with one of the dedicated muster station team members, who will demonstrate the correct donning of a lifejacket. Guests will be invited to visit their assigned muster station continuously throughout the embarkation process, and the self-mustering must be conducted by all guests before departure.
CABINS
Your cabin keycard, which is also your Sail & Sign Card for onboard purchases, and which you will need to have on your person when getting off and on the ship in ports of call, will be delivered in a sealed envelope to the mailbox outside cabin door by 1:30pm. You will be able to use your printed boarding pass to make purchases onboard until your card is delivered.
If for some reason your keycard is not delivered to your cabin by 1:30p, or if you lose your keycard at any time during the cruise, fear not! You can have a new one issued and verify all of your account activity at the Guest Services Desk on Deck 3-FWD in the lobby. They are open 24/7 and ready to assist you in any way that they can.
Your checked luggage should arrive to your cabin by no later than 6:00pm. It is typically placed just outside your cabin door, although sometimes cabin stewards are nice enough to place it inside your cabin. If your luggage has not arrived to your cabin by 6p, please contact Carnival's Guest Services desk.
If the beds in your cabin are configured incorrectly when you arrive, simply call your cabin steward and he/she will make sure that your beds are arranged per your preference before that evening's turn down.
OTHER USEFUL INFO
ShipRocked event merchandise and Artist merchandise will be available for purchase throughout the cruise in our onboard Merch Store, which will be located in the Meridian Restaurant (Deck 3-AFT). Check your ShipRocked App for store hours.
Please Note: You will NOT be able to charge merchandise to your onboard account. So you will need a credit card and/or cash in order to purchase any event or artist merchandise.
Internet access is available onboard in the HUB Internet Café (Deck 3-FWD), via WIFI throughout the ship. Please note that internet access onboard is significantly slower than high-speed connections normally experienced on land, as it is transmitted via a shared-bandwith satellite connection. Details on internet rates and plans may be found by clicking here.
Please Note: You will not need an internet package in order to view the information included in the ShipRocked mobile app. However, you will need to be connected to the ship's WiFi and have an internet package in order to receive app notifications and potential schedule updates.
CELL PHONES
Your cell phone may be operational while at sea. Please note, however, that international voice and data roaming charges may apply. Please contact your cell service provider for specific details and rates.
EMERGENCY NUMBER
Carnival does not offer a direct dialing service to their ships. In the event of a true emergency, family for friends may contact the Carnival Cruise Lines call center at 1-800-227-6482 on a 24/7 basis. They will take down the caller’s name and contact information and pass it on to our Guest Services team, who will contact you onboard.
CALLING FROM SHIP PHONES
The ship offers direct dialing (via satellite) from your stateroom telephone. This is available 24 hours a day, but close on the final day of the cruise at 4:00am. The rate is $1.99 per minute, and charges are billed to your Sail and Sign Card. Since all communication is via satellite, the charges will apply to ALL calls, including calling cards, credit cards, 800 toll-free numbers and collect calls.
Trading personalized items with other guests has become very popular on ShipRocked. However there are some very important rules to remember:
Guests are permitted to trade (at no cost) a small quantity (think dozens, not hundreds) of smaller personalized souvenirs, such as wristbands, guitar picks, etc., with other guests during the cruise.
ALL ITEMS MUST BE PERSONALIZED IN NATURE (e.g. include your name/city/state/group, etc.)
Additionally:
- Traded items may NOT be sold under any circumstance
- Traded items may NOT promote any personal or 3rd party companies or services (see Vending)
- Traded items may NOT include any ShipRocked branding, such as "Skully," the cruise logo, typefaces, official artwork, or any other obvious ShipRocked branding elements.
- The word ShipRocked is permitted, but only within a personalized context.
- Stickers and/or decals that can be affixed to any surface are STRICTLY PROHIBITED.
Guests are permitted to take personal photos using fixed-lens, or “point and shoot” cameras everywhere onboard the cruise. However, please refrain from flash photography in all indoor concert venues.
IMPORTANT: The use of detachable lens cameras (DSLR, other professional cameras, etc.), tablets (iPads, etc.), camera and video sticks, and any video or audio recording devices, will not be permitted during shows. Remote controlled photo/video drones are strictly prohibited. Event security WILL be enforcing this policy throughout the cruise.ShipRocked and Carnival Cruise Line is dedicated to the safety of all guests and crew. We want all our guests to have a safe, fun and memorable vacation.
Smoking is a fire and safety hazard on a ship. Consequently, it is strictly limited to specific exterior deck areas and designated indoor spaces. All guests are expected to adhere to the following safety guidelines:
- All staterooms and suite accommodations, including outside balconies, are NON-SMOKING. This policy applies to all forms of smoking, including but not limited to cigarettes, cigars, pipes, vaporizers, electronic cigarettes and marijuana.
- Carnival recognizes that some state and local governments in the U.S., and in the destinations we visit, might allow marijuana use. However, Carnival Cruise Line follows U.S. federal law, which strictly prohibits possession and use of recreational/medicinal marijuana and other illegal controlled substances.
- Any violation of this policy will result in a $500 charge, per violation, posted on the guest’s Sail & Sign® account and may also result in the disembarkation of all guests in the stateroom.
- Guests who are disembarked for violating our policy will be responsible for all financial charges and expenses to return home, and no refund of their unused cruise fare will be provided. Additionally, they may be prohibited from sailing with Carnival Cruise Line in the future.
Our smoking policy is included in Carnival’s Cruise Ticket Contract and the ShipRocked Terms & Conditions, and a detailed list of public smoking areas on the ship can be found by clicking here.
Passengers must be 21 years of age or older to purchase or consume alcohol onboard the vessel and in ports of call.
All guests are prohibited from bringing alcohol onboard, with the exceptions put forth in Carnival's Liquor & Beverage Policy.
As part of the Terms & Conditions for the cruise, ShipRocked has a strict Zero Tolerance Policy with regards to Guest Behavior, Illegal Substances, Smoking and Alcohol consumption. All guests must adhere to these policies at all times during the cruise. Please review the Zero Tolerance Policy by clicking here.
All guests were required to agree to the ShipRocked Terms & Conditions prior to making your reservation. You are encouraged to read through them completely again prior to sailing by clicking here.