Presale Booking Instructions

If you are registered for the presale you will receive an email with your individual booking Token (or access code), along with your earliest booking date and time. You will then have the opportunity to book a cabin at any time after your earliest booking date and time, subject to remaining inventory, unless and until the cruise sells out.

Having an earliest booking date/time during the presale DOES NOT GUARANTEE that cabins will still be available when it’s your time to book. All cabins are sold on a first come first serve basis, subject to available inventory at the time of booking. So it is ultimately your responsibility to access the reservations system ASAP after your earliest booking date and time, or you risk not being able to secure a cabin.

While we hope to accommodate as many guests as possible to be a part of the ShipRocked experience, it is possible that the cruise could sell out during the Presale. Should this occur, we will create a waiting list for those who are still interested in booking should cabin cancellations occur. If you sign up for the Presale but are unable to book a cabin, you will NOT automatically be added to the waiting list. Wait list info will be made available upon the cruise selling out.

Pro-Tip #1:  If you will be sharing a cabin with another guest who also signed up for the presale, determine which of you has the greater ShipRocked sailing history, and/or earlier booking date and time. Only ONE access token is required to login and complete a cabin reservation, so be sure to communicate with your cabinmate(s) to determine who is best suited to make the reservation. 

Pro-Tip #2: The fastest and easiest way to book the type of cabin you desire is to make your reservation online as we experience higher than normal call volume during the Presale.

STEP 1:  Login to ASK4 Reservations

Login to ASK4 Reservations using your ASK4 Username and Password, and Access Token.  If you have forgotten your ASK4 Reservations username and/or password, DO NOT register for a new ASK4 account, or you risk not being able to select your cabin early, and risk losing your sailing history. You may retrieve your username and/or password by clicking here and following the instructions. If are still unable to retrieve your account information, you may click here to contact us for assistance.

Please Note: Your Token will not become active until your assigned date/time. Tokens are one-time use only. If you start to book your reservation and close your browser (or time runs out) without completing the process, you will NOT be able to access the online booking system again. You will need to call us to book your cabin.

STEP 2:  Select Your cabin

Select the number of guests that will occupy your cabin. Then select which category of cabin you'd like to reserve, and select your specific cabin for the cruise. Please note that only cabins accommodating the number of guests you selected will be shown. If you need to book an ADA Accessible cabin please call us at 888-402-2754.

STEP 3:  Fill Your cabin

The guest who redeems their Token and makes the reservation is considered the "Lead Guest", and is the "owner" of that reservation.  The Lead Guest is ultimately responsible for completing the required reservation information for others in the cabin, and the Lead Guest is ultimately responsible and held accountable for making sure that all required deposits and reservation payments are kept current (see Assign Financial Responsibility below).

PRO-TIP: If your cabinmates have shared a cabin with you on a prior cruise, you will be able to select their name from a drop-down list of your prior cabinmates during the booking process to auto-fill their personal contact information.

If your cabinmates have NOT shared a cabin with you on a previous cruise, but already have an ASK4 Reservations account, you will be able to locate their information by searching for their First & Last Names and E-Mail address in their ASK4 profile (must match all three fields in their accounts).

If your cabinmates are new to ShipRocked, they will need to create a new ASK4 Reservations Account BEFORE you add them to your cabin. After registering, they will receive an email with their new ASK4 User Name for future log in.  At that point you will be able to locate them in our system.

STEP 4:  Assign Financial Responsibility & Make Your Deposits

During the reservation process you will have the opportunity to assign financial responsibility (split the required deposits and payments) to any other guests sharing your cabin. Please note that EACH guest in the cabin with financial responsibility MUST have their own ASK4 Reservations Account set up PRIOR to booking.

If the deposit payments required for the reservation (based on the occupancy of the cabin selected) will be made by the Lead Guest on behalf of the other guests in the cabin using multiple credit cards, the Lead Guest must have the credit card number, expiration date, card verification code (CVV number), card holder name and billing address for each paying guest.

Non-Lead Guests:  ONLY the lead passenger can add, remove and change guests. 

Don't Forget Insurance: We strongly suggest purchasing travel insurance to protect your trip investment.

ShipRocked Cruise Credits

If you have a ShipRocked Cruise Credit (SCC) and would like to apply it to your new reservation: A SCC will be available to use during checkout. 

If you want to apply a SCC for another guest, you will need to split the payment responsibility during the "Assign Financial Responsibility" step of the check out process online. 

SCCs will be used to pay for the deposit first, then a credit card will need to be put on file to process the remaining balance or sign up for the monthly installment plan. 

If you have a SCC that exceeds the amount of the deposit: after you have made your deposit, please email us at [email protected] to apply the remaining SCC to your final balance. 

 ShipRocked Cruise Credits are non-refundable and non-transferrable.

VERY IMPORTANT:

If deposit payments for the additional guests in a cabin will be made individually by those guests, it is the Lead Guest's responsibility to ensure that the FULL DEPOSIT AMOUNT required for the reservation IS PAID WITHIN 48 HOURS OF BOOKING in order for that reservation to be officially confirmed. If the required deposits for a reservation have not been paid within 48 hours of booking, ASK4 reserves the right to discard that reservation in its entirety, refund any guests who have submitted deposits, and require that the Lead Guest begin a new reservation. 

Please Note: The easiest and best way to book the type of cabin you want is online as we do experience higher than normal call volume during the Presale.