If you are unable to join us in May and need to cancel your reservation for a refund, you must complete and submit a Reservation Cancellation request form:

https://www.shiprocked.com/cancel

All cancellation requests submitted between Tuesday, August 11th and 5:00pm-ET Tuesday, August 25th will receive a full refund with no penalty. Refunds will be processed within 30 days of your request.

Cancellation requests submitted after August 25th will be subject to the SR21 Cancellation Policy (and Lineup Guarantee) per our Terms & Conditions, and assessed a $50 per person processing fee.

IMPORTANT: 

If you are the Lead Guest in your cabin, in addition to submitting your request, you must contact us at shiprocked@ask4ent.com or by phone at (888-402-ASK4 (2754), before August 25th to discuss, as your cancellation may impact those cabinmates who choose not to cancel.

If you are NOT the Lead Guest in your cabin, you must contact your cabin's Lead Guest to inform them that you are cancelling.

If you are unable to join us in May but would like to transfer/credit your SR21 payments to a future ShipRocked reservation, you must contact us before 5:00pm-ET on Tuesday, August 25th in order to do so.

Transfer requests submitted after August 25th will be subject to the Terms & Conditions for SR21, and assessed a $50 per person processing fee.

Transfer credits will be applied to your ASK4 Reservations account within 30 days of your request.

You may submit your transfer request in writing via our Contact page, or by email at shiprocked@ask4ent.com.

Now that we've postponed the cruise, we are working furiously to lock in our initial artist lineup for May. Hang in there, we promise we'll have one! And we will announce it as #soon as we possibly can!

We do not currently anticipate that the cruise will be rescheduled again, but we are in constant communication with our cruise line partners at Carnival, and will of course advise you should anything change.

Should the cruise need to be rescheduled again due to forces beyond our control, all guests will still have the option to transfer their reservation and payments to the rescheduled date, or apply your payments as a credit towards a future sailing, or receive a full refund of your cruise costs without penalty.

For additional information on our Guest Cancelation Policy, cancellation by ShipRocked and/or Carnival Cruise lines, please refer to the SR21 Terms & Conditions.

We know some of you may have questions about travel advisories or restrictions, or updated boarding procedures. As of now we are unaware of anything that might prohibit you from traveling to Miami in May, and boarding procedures for that time have not yet been announce by the cruise line. We will of course continue to monitor these matters throughout the year and contact you should any measures be put into place which might have an impact on your vacation.

If you cancelled your reservation before we postponed the cruise, and would like to re-book, you are more than welcome to do so! We'd love to have you back on board!

However if you cancelled your reservation prior to August 11, 2020, you are not eligible for a reversal or refund of the $50 per person processing fee, subject to the Cancellation Policy in SR21 Terms & Conditions at the time of your cancellation. 

Only guests with active reservations as of August 11th, who cancel between August 11th and August 25th are eligible to have the cancellation processing fee waived as a result of the postponement.

YES! We are planning to sail again in early 2022. As those details and plans come together, we'll be sure to let you know!

We strongly encourage all US resident guests to purchase travel insurance from our friends at Travel Guard. There are a number of reasons it's a good idea to have it, from missed/cancelled flights, to lost or stolen baggage/personal items, illness/injury and much more. 

However, please be aware of the following information recently provided to us by Travel Guard:

Due to the World Health Organization (WHO) announcement declaring Coronavirus (COVID-19) a pandemic, please note that as of March 11, 2020, COVID-19 is a foreseen event and certain coverages offered by Travel Guard will not apply. 

Please click here for additional details.

We are only able to offer travel insurance to residents of the United States. If you are a resident of Canada, you can contact Travel Guard directly by clicking here. If you are a resident of another country, we recommend that you purchase travel insurance locally.

Our first and foremost concern is the safety, health, and well-being of our incredible family of ShipRocked guests, artists, crew, and staff. We continue to engage in regular communication with Carnival regarding the implementation of policies and procedures to protect the health of everyone onboard. 

We encourage you to click here to learn more about the measures being put into place, and to review some important personal tips for healthy cruising.