Monthly Payment Plan
- $300 per person deposit is due at the time of booking for all Interior, Ocean View, and Balcony Staterooms ($600 deposit due for Single occupancy bookings)
- $500 per person deposit is due at the time of booking for Suites ($1,000 deposit due for Single occupancy bookings)
Following your initial deposit, your remaining cabin balance will be split into equal monthly installment payments, and automatically processed on the first of each month. The final balance is due no later than November 1, 2019.
Please Note: If the total deposit amount required for your reservation (based on your stateroom’s occupancy level) has not been paid in full within 24-hours of booking, ASK4 reserves the right to discard and refund that reservation in its entirety.
New reservations made after November 1, 2019
A minimum 50% deposit is required, and the full remaining balance must be paid within 30 days of the booking, or by no later than January 1, 2020, whichever comes first.
New reservations made after January 1, 2020
Must be paid in full at the time of the reservation.
Pay In Full
You may pay in full at the time of booking. No additional payments will be needed, unless you later modify your reservation by upgrading/changing your stateroom or by adding additional cabinmates, or add on additional cruise related activities offered solely by SR.
Reservations made through May 1, 2019 which are paid in full within 72 hours of booking will receive up to a 5% discount off of the stateroom fare. The discount amount will be applied as an onboard credit to your reservation within 10-14 business days from the date of full payment. Your credit will be available for use onboard the cruise, and will appear on your shipboard account by the 2nd day of sailing. The Paid In Full Discount will only apply if the entire stateroom is paid in full.
All installment payments will be automatically charged to the credit card you have on file in your ASK4 Reservations account. If you need to make any changes to your payment plan dates, or credit card, please contact ASK4 prior to your due date, please email firstname.lastname@example.org or call ASK4 Reservations at 888-402-ASK4 (2754)
Line-up Guarantee: All deposits and payments, including waitlist reservations, made prior to our initial artist lineup announcement are refundable (less a $50 per person administrative fee) for up to 14-days only, following the date of our initial artist lineup. All cancellation and refund requests must be submitted in writing by using our Cancellation Request Form: shiprocked.com/reservations/cancel
ALL RESERVATIONS DEPOSITS AND PAYMENTS MADE AFTER OUR INITIAL LINEUP ANNOUNCEMENT ARE NON-REFUNDABLE
Due to the unique nature of our event, any and all cabin reservation cancellations, VIP Package purchases, pre-party purchases, ShipRocked offered shore excursions, and the additional taxes/fees/gratuities amount of $275/pp, are non-refundable for any amount or any reason, and cancellation forfeits all payments. There is NO exceptions to our cancellation policy. We strongly recommend the purchase of travel insurance.
All cancellation requests must be submitted in writing by using our Cancellation Request Form: http://www.shiprocked.com/reservations/cancel/
The date that such notice of cancellation is received via this form will determine the applicable fees per the above schedule. No exceptions will be made.
Please Note: Although travel insurance is offered to guests during the reservation process, all travel insurance policy sales and payments are made directly with Travel Guard and are non-refundable. To review insurance policy benefits, terms and conditions, please contact Travel Guard directly at 800-826-4919.
Please refer to our Terms & Conditions for complete information
Name & Cabin Change Fees
The Lead Guest is solely responsible for initiating or authorizing changes to the reservation, and must agree in writing to any changes made to the reservation, and must submit all requested changes using our Name Change form by clicking here.
NAME and CABIN NUMBER changes can be made up until 30 days prior to sailing (if allowed by the cruise line), and will be assessed the following administrative fees per change:
- $50.00 for name and cabin changes – through Line-Up Guarantee cancellation period (see above).
- $75.00 for name and cabin changes end of Line-Up Guarantee cancellation period (see above) through final payment date of November 1, 2019
- $150.00 for name and cabin changes through 30 days before sailing: January 1, 2020
- $250.00 for name and changes – January 2, 2020 through January 24, 2020
- $350.00 for any changes made within one week of sailing (upon approval by the cruise line).
Unnamed Guests: You will have until November 1, 2019 to provide us with the names and contact information for any unnamed guests added to your reservation at the time of booking. Names provided after this date will incur a name change fee, based on the above schedule.
You are obligated for the full cruise fare and fees of the occupancy level of your stateroom selected during the reservation process, even if you do not provide additional guest information to us.
The Lead Guest is not allowed to change their name within the reservation. At least one original and/or lead guest name must remain on the reservation. If all original guests cancel, this is considered a full cancellation without refund, and name changes will not be allowed.
In all cases of name changes, the NEW guest must make full payment. Once that payment has been made, then the applicable amounts paid by the ORIGINAL guest will be refunded directly to the original guest, less the cost of the name change fee.
All Name Change requests must be submitted in writing via the form below:
Guest Name Change Request Form: http://www.shiprocked.com/reservations/name-change/
The date that such notice of change is received via these forms will determine the applicable fees per the above schedule. No exceptions will be made.
Please Note: Your cabin number is subject to change without notice at the discretion of SR or the cruise line.
VIP package purchases are non-refundable, and non-transferrable (except for name changes within Platinum VIP Suites).
Late Payment Fees
Late Fees will be applied per guest for each cabin that does not remit payment by the required payment due dates. Should any of your automatic payments be declined or returned by your bank you will have up to 10 business days to resolve the issue. After 10 business days, ASK4 will automatically charge delinquent accounts an Administrative Late Fee of $25. This fee will be added to your outstanding payment amount. Payments received will be applied first to cover the administrative fee, then the remaining amount of the payment will be applied to your reservation balance.
The 10-day grace period is for payments that are due on the first of the monthly only. If you request to change your payment due date, and that payment is declined or returned by your bank, you will have 24 hours to resolve this issue or a $25.00 late fee will be applied to your account.
If you miss two or more consecutive payments, your reservation is subject to cancellation without refund.
For all reservations made prior to January 1, 2020, where payment in full has not been received by 11:59p-ET on January 1, 2020 SR reserves the right to consider that reservation cancelled, and to charge the applicable cancellation penalties.
Additional Payment Info
Prices are subject to change and to availability. All rates are per person. Add $275 per person for government taxes, port charges, ticketing fees, and pre-paid service gratuities for shipboard staff.
We accept most major credit cards including Visa, Mastercard, American Express and Discover. We will also accept payment by check, only when prior arrangements have been made and when submitted by mail or overnight courier.
We only accept third party credit card payments (from a person not attending the cruise) when a Third Party Credit Card Authorization Form is signed by the card holder. If you are paying with a Third Party Credit Card, please click this link to complete our credit card authorization form. Please return to us within 48 hours of booking. CLICK HERE to download and complete a Third Party Credit Card Authorization Form.