Instructions For Pre-Booked Guests
If you pre-booked your reservation with a deposit, you will receive an email with your booking token (access code), earliest booking time, and information on how to go about selecting your cabin and locking in your reservation. Only guests who pre-booked their ShipRocked reservation will receive this email, and all pre-book tokens are non-transferrable.
If you are pre-booked, but will be sharing a cabin with another pre-booked guest, please note that only ONE pre-book token is required to login and complete your reservation. Communicate with your pre-booked cabinmate(s) to determine who will log in with their token to make the reservation. In all cases, your pre-book deposit will apply towards the balance of your reservation, regardless of whether you’re the Lead Guest or a cabinmate on the reservation.
Login to ASK4 Reservations
Login to ASK4 Reservations using your ASK4 Username and Password, and Pre-book Token number. If you have forgotten your ASK4 Reservations username and/or password, DO NOT register for a new ASK4 account, or you risk not being able to select your cabin early, and risk losing your sailing history. You may retrieve your username and/or password by clicking here and following the instructions. If are still unable to retrieve your account information, you may click here to contact us for assistance.
Select Your Cabin
Select the number of guests that will occupy your stateroom. Then select which category of cabin you’d like to reserve, and select your specific cabin for the cruise. Please note that only staterooms accommodating the number of guests you selected will be shown. If you need to book an ADA Accessible stateroom, or would like to request a connecting stateroom, please call us at 888-402-2754.
Fill Your Cabin
The guest who redeems their pre-book token and makes the reservation is considered the “Lead Guest”, and is the “owner” of that reservation. The Lead Guest is ultimately responsible for completing the required reservation information for others in the cabin, and the Lead Guest is ultimately responsible and held accountable for making sure that all required deposits and reservation payments are kept current (see Assign Financial Responsibility below).
If your cabinmates have shared a cabin with you on a prior cruise, you will be able to select their name from a pull-down list of your prior cabinmates during the booking process to auto-fill their personal contact information.
If your cabinmates have NOT shared a cabin with you on a previous cruise, but already have an ASK4 Reservations account, you will be able to locate their information by searching for their First & Last Names and E-Mail address in their ASK4 profile (must match all three fields in their accounts).
If your cabinmates are new to ShipRocked, they will need to create a new ASK4 Reservations Account BEFORE you add them to your cabin. After registering, they will receive an email with their new ASK4 User Name for future log in. At that point you will be able to locate them in our system.
Assign Financial Responsibility / Making Deposits
During the reservation process you will have the opportunity to assign financial responsibility (split the required deposits and payments) to any other guests sharing your cabin. Please note that EACH guest in the cabin with financial responsibility MUST have their own ASK4 Reservations Account set up PRIOR to booking.
If you pre-booked, then you have already paid a portion of your stateroom deposit, which will be credited towards the full deposit amount when you check out. This applies to any pre-booked guests in the cabin, regardless of whether they are the Lead Guest or sharing a cabin with another pre-booked guest.
If the deposit payments required for the reservation (based on the occupancy of the cabin selected) will be made by the Lead Guest on behalf of the other guests in the cabin using multiple credit cards, the Lead Guest must have the credit card number, expiration date, card verification code (CVV number), card holder name and billing address for each paying guest.
If deposit payments for the additional guests in a cabin will be made individually by those guests, it is the Lead Guest’s responsibility to ensure that the FULL DEPOSIT AMOUNT required for the reservation IS PAID WITHIN 24 HOURS OF BOOKING in order for that reservation to be officially confirmed.
If the required deposits for a reservation have not been paid within 24 hours of booking, ASK4 reserves the right to discard that reservation in its entirety, refund any guests who have submitted deposits, and require that the Lead Guest begin a new reservation.
Please Note: In our ongoing effort to protect guests’ personal financial information, any/all credit card information which you and/or your cabinmate(s) may have previously had “on file” has been removed from our system. You are not able to enter your credit card info via your personal profile in advance of your reservation. as payment information is “attached” to reservations only. So, you and/or your cabinmate(s) will need to re-enter your complete credit card information for SR19 billing purposes when you make your reservation, .
Non-Lead Guests: ONLY the lead passenger can add, remove and change guests. We strongly suggest purchasing travel insurance to protect your trip investment.
Booking Token Dates & Times
The process of cabin selection for pre-booked guests takes place over several days. This makes it much easier for our guest services team to assist you if needed while making your reservation, and it preserves the integrity of the booking order.
Your token order and earliest booking date and time are determined by the number of prior ShipRocked cruise’s you’ve attended, and the order in which pre-book deposits were submitted.
IMPORTANT: Pre-booked guests have been offered the opportunity to select their cabins before any remaining cabins go on-sale to public. However, in order to take advantage of this opportunity pre-booked guests must make their reservation between their assigned booking date and time, and the date on which remaining cabins go on-sale to the public. Staterooms are not automatically reserved for token-holders. Once general reservations begin, all tokens are invalid, and all cabins are reserved on a first come first served basis, regardless of your sailing history.
Group 1 (Lifers) – ShipRocked Survivors (alumni) who have sailed at least 7 times (SR09-11 count as one cruise), will be given the advantage of selecting their cabins based on the order your presale booking is submitted.
Group 2 – Survivors who have sailed at least 6 times, based on the order your presale booking is submitted.
Group 3 – Survivors who have sailed at least 5 times, based on the order your presale booking is submitted.
Group 4 – Survivors who have sailed at least 4 times, based on the order your presale booking is submitted.
Group 5 – Survivors who have sailed at least 2-3 times, based on the order your presale booking is submitted.
Group 6 – Survivors who have sailed at least 1 time, based on the order your presale booking is submitted.
Group 7 – Newbs (first time guests who have not sailed before), based on the order your presale booking is submitted.
Please Note: Depending on the size of each group, some groups may be split up over multiple days.