All cancellation requests must be submitted via the form below. The date that this notice of cancellation is received will determine the applicable cancellation fees. No exceptions will be made.
The guest who places a reservation for a cabin onboard ShipRocked will be considered that cabin’s “Lead Guest” and is the “owner” of the reservation. The Lead Guest is therefore solely responsible for initiating or authorizing all changes to the reservation, and must complete this form to process any changes made to the reservation.
Cabin Occupancy Changes
Rates are based on the number of people in your cabin. Changes in occupancy will result in a rate increase or decrease depending on the type of change.
Line-up Guarantee: All deposits and payments, including waitlist reservations, made prior to our initial artist lineup announcement are refundable (less a $50 per person administrative fee) for up to 14-days only, following the date of our initial artist lineup. All cancellation and refund requests must be submitted in writing by using our Cancellation Request Form: shiprocked.com/reservations/cancel
ALL RESERVATIONS DEPOSITS AND PAYMENTS MADE AFTER OUR INITIAL LINEUP ANNOUNCEMENT ARE NON-REFUNDABLE
Due to the unique nature of our event, any and all cabin reservation cancellations, VIP Package purchases, pre-party purchases, ShipRocked offered shore excursions, and the additional taxes/fees/gratuities amount of $275/pp, are non-refundable for any amount or any reason, and cancellation forfeits all payments. There is NO exceptions to our cancellation policy. We strongly recommend the purchase of travel insurance.
All cancellation requests must be submitted in writing by using our Cancellation Request Form: http://www.shiprocked.com/reservations/cancel/
The date that such notice of cancellation is received via this form will determine the applicable fees per the above schedule. No exceptions will be made.
Please Note: Although travel insurance is offered to guests during the reservation process, all travel insurance policy sales and payments are made directly with Travel Guard and are non-refundable. To review insurance policy benefits, terms and conditions, please contact Travel Guard directly at 800-826-4919.
Terms & Conditions
CLICK HERE to review the full ShipRocked 2020 Terms & Conditions.