Carnival Victory

FAQ • Onboard

All of our artists plan to join you for the full cruise. However, there may be some cases where a performer needs to depart early or join us sometime during the cruise due to a scheduling conflict or other personal commitment.

You can view photos, deck plans and other info about the Carnival Valor by clicking CLICKING HERE.

The homepage for the Valor on Carnival’s website can be found HERE.

For your convenience, all shipboard expenses are charged to Carnival’s onboard credit program, Sail & Sign. This allows you to charge all purchases and gratuities directly to your personal onboard account for convenience throughout the cruise. Your Sail & Sign Card must be utilized for all money transactions* on board, as cash will not be an accepted form of payment.

On the first day of the cruise, you will establish your method of payment with a credit card (Visa®, MasterCard®, American Express®, Discover®, Diners Club®), travelers checks or cash. If you choose to settle your account with cash, a deposit of $100 will be required in advance. Carnival does not recommend the use of a debit card as payment for your onboard folio. However, if you choose to pay with a debit card, please be advised that Carnival obtains pre-authorization of $100 which some banks may hold for up to 30 days.

Guest Services can provide you with a balance update at any time throughout the cruise. In addition, you can view their balance update at a Sail & Sign Kiosk or on your stateroom interactive television.  On the final morning of the cruise, a statement detailing all purchases made with the Sail & Sign card will be delivered to your stateroom.

For additional information about Carnvial’s Sail & Sign program, click here.

* Excluding artist and event merchandise, which mush be purchased using your personal credit card or cash. You will not be able to purchase merchandise using your onboard spending account.

There is not a specific dress code onboard ShipRrocked, and there is no “formal night,” so formal attire is not required.  However, shirts, bathing suit cover ups and footwear (including flip-flops) must be worn at all times in the Lido Restaurant (buffet). We also request that guests refrain from wearing flip-flops or bathing suit attire in the main dining rooms.  Nudity is not allowed in public spaces throughout the ship.

There are multiple complimentary dining options, from three-course dining in the main dining room, to endless buffets with action stations, room service, and there is even 24/7 pizza!  During ShipRocked, the ship will offer open-seating dining in the main dining restaurant, with individual menus. Additional details and dining hours will be available once onboard.

To learn more about dining options onboard the ship, CLICK HERE

Alcoholic beverages will not be sold or served to anyone under the age of 21. We reserve the right to refuse the sale of alcoholic beverages to anyone. Alcoholic beverages purchased in the vessel’s gift shops or at a port of call will be retained by CCL until the end of the voyage.

SR and CCL encourage the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates CCL’s Guest Conduct Policy or who is deemed a danger to himself, herself or others by SR management and/or CCL vessel management. Continued abuse of alcohol while sailing and/or violation of SR and CCL’s alcohol policy may result in immediate disembarkation. In such cases SR and CCL shall not be liable for damages, refund or other compensation, including travel costs.

If you have any food allergy or a dietary requirement that requires Kosher meals or gluten-free food product, please advise a ShipRocked Reservations Agent at the time of booking. Obtaining the product for many of these requests requires 30-days notice prior to sailing, and we want to ensure that we are able to fulfill your request. We cannot guarantee Kosher Meal requests made within 30 days of sail date.

For the protection of all of our guests, it is not permissible to bring aboard any food items that would require preparation by the ship’s staff, or food items that would require cold storage in our kitchen facilities.

To help you stay connected while at sea, the ship provides satellite Internet access facilitated through the Internet Café and through the bow-to-stern ship-wide Wi-Fi network.

Carnival offers three different types of plans that can be purchased for either a 24 hour period or for the entire length of the cruise at a discount – price for voyage plans vary by length of cruise:

  • Social ($5 USD per day) – Access the most popular websites and applications. Includes: Facebook, Twitter, Instagram, Pinterest, Linkedin, Facebook Messenger and WhatsApp. Does not include access to other websites or apps.
  • Value ($16 USD per day) – Surf all your favorite sites, including e-mail, news, sports, weather, banking and finance. Note: Does not support Skype calling or music streaming (such as Spotify).
  • Premium ($25 USD per day) – From e-mail to Skype, our Premium plan promises the fastest possible connection, at speeds up to 3 times faster than our Value Plan. Supports Skype video calling, where coverage allows.

To access Wi-Fi on board, simply turn on your device’s Wi-Fi feature and you will receive the information needed. You can do this anywhere onboard the ship. Please note that as services are carried via satellite, so there are a few limitations compared to your home network.

Carnival offers guests the opportunity to pre-purchase Internet plans at a discounted rate online via the ‘Manage My Booking’ tab on carnival.com or send as a gift to family and friends through The Fun Shops. When pre-purchasing online, guests must purchase a plan that covers the entire duration of their cruise. Plans may be pre-purchased online up to 24 hours prior to embarkation day. Daily plans are available for purchase on board.

Mobile Phones
Carnival offers an advanced roaming network on board Carnival Cruise Lines ships, allowing you to make and receive calls while at sea using your own mobile phone and telephone number. However, international roaming charges will be billed to you by your home mobile carrier. Please contact your mobile carrier for specific rate information.

Ship To Shore
The ship’s telecommunications network offers direct dialing via satellite from the stateroom telephone. This is available 24 hours a day regardless of the ship’s location. This service is closed on the final day of the cruise at 4:00am. The rate is $1.99 per minute, and charges are billed to the guest’s on board Sail and Sign Card. Since all communication is via satellite, the charges apply to all calls including calling cards, credit cards, 800 toll-free numbers and collect calls.

The current onboard the ship is 110 volts AC (US Power), so a power converter is not necessary

Staterooms have a limited number of outlets available. Electrical devices such as power strips, multi plug box outlets/adaptors, and extension cords (without surge protectors) are allowed on board when used with proper caution. Personal grooming devices such as hair dryers, flat irons, curling irons, and shavers, are allowed on board when used with proper caution. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark.

Smoking is only allowed in designated smoking areas around the ship. Please inquire as to where those areas are once on board. All other public areas throughout the vessel are smoke-free. SMOKING NOT ALLOWED IN CABINS OR ON BALCONIES. Any guests who smoke in their staterooms or on their balconies will be assessed a $250 cleaning and refreshing fee on their Sail & Sign account. Information on this policy and fee is included in CCL’s Ticket Contract, section 8. Guest agrees to strictly comply with Carnival’s non-smoking policy.

The ship has self-service launderettes located on the stateroom decks. There are generally 2 or 3 coin operated washers and dryers, and 1 iron and ironing board in each launderette. The cost is $3.25 per washer load and $3.25 per dryer load. Vending machines dispense small boxes of detergent and water softener at $1.50 per box. Change can be obtained at the Guest Service Desk. Due to local environmental requirements, the washing machines in the guest launderette will be closed in port, per each port specific requirements; the dryers and irons will be available for guest use.

In addition to self-service launderettes, there is a valet laundry service on board and is handled through your Stateroom Steward. A more detailed description (including costs) of this service can be found on Carnival’s website by clicking here.

A 1250-watt hair dryer is provided in all staterooms and suites (either in the bathroom or on the desk/vanity). Personal grooming devices such as hair dryers and curling irons are allowed on board when used with proper caution. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark.

Camp Carnival offers kids the chance to enjoy all the best parts of summer camp and family vacation, while you’re getting ShipRocked! Camp Carnival splits children into three different age groups: 2 to 5 years, 6 to 8 years, and 9 to 11 years, with counselors available to make sure everyone has an amazing time. Tons of fun-filled, age-appropriate activities including arts and crafts, dancing, movies, toy-time and video games. When it’s mealtime, kids get their own menus, with faves like mac & cheese, chicken nuggets, and more. And when the sun goes down, they offer their Night Owls program (fees apply) so kids get to stay up late having fun, while you get to enjoy our concerts and late night activities!

Please Note:  Carnival does not offer any in-stateroom babysitting services. Also, adjustments may be made to children’s program groupings, hours and locations as needed subject to the number of children participating, and to our scheduled concerts and activities. Additionally,

The ship has a well-equipped Medical Center, supervised by a doctor and medical personnel. Please note, however, that they are equipped to provide only basic medical care; Carnival cannot offer care for conditions requiring specialized expertise or equipment.

Per our Terms & Conditions, you acknowledge that all or part of the Cruise may be in areas where medical care and/or evacuation may not be available. You agree to indemnify and reimburse ShipRocked and Carnival in the event that either party, in its sole discretion, to advance to you the cost of emergency medical care, including medical evacuation and/or medical care provided ashore, as well as transportation and/or lodging in connection therewith. ShipRocked and Carnival shall have no responsibility to advance any such costs.

Yes. A Variety of ShipRocked event merchandise, as well as merchandise from our performers will be available onboard in multiple locations.

Merchandise may be purchased using your personal credit card or cash ONLY.

You will not be able to purchase merchandise using your onboard spending account.

Guests are permitted to take personal photos using fixed-lens cameras everywhere onboard the cruise. However, please refrain from flash photography in all indoor concert venues. The use of detachable lens cameras (DSLR, other professional cameras, etc.), tablets (iPads, etc.), camera and video sticks, and any video or audio recording devices, will not be permitted during shows. Remote controlled photo/video drones are strictly prohibited.

We request all guests be respectful of our performers’ personal space and time between shows, and refrain from photo/autograph requests. They, like you, have been invited onboard to relax and enjoy themselves with their friends and family, during their vacation time on the cruise. We will have several photo meet and greets with the artists scheduled for the opportunity to have your photo taken with them. We, and they, appreciate your cooperation!

Most of our artists are scheduled to perform two shows each during the cruise.

Guests will have the opportunity to see all of our artists perform at least once, and in many cases will be able to see artists perform twice. Similar to a festival, performances will take place on multiple stages throuought the ship at varying times, with some performances taking place in venues where capacity is limited. Reserved seating/areas will be available for VIP Guests, otherwise all shows are general admission.

Concerts will take place throughout the ship on multiple stages from the time you get on until you get off! We’ll post the complete jam-packed schedule a few weeks prior to the cruise… so stay tuned!